NatWest

Very lazy bank, barely anyone at the back or front tills of the bank probably TOO SCARED TO DEAL WITH CUSTOMERS. They really make things difficult for themselves for example making it difficult to bank a simple cheque or cash because they can't be bothered to help customers on the tills as they want you to use the machines as they are SO LAZY. Half the people do not have a clue what they are doing, no wonder customers are annoyed every time they come in. Seriously, "EMPLOY PEOPLE THAT WANT TO DO WORK AND DO A COMPETENT JOB". Can't believe I have to give them 1 star more like minus 5 stars, maybe being too kind there. Seriously a bunch of bright secondary school students can run a bank better then these lot with a bit of training. Whoever is managing this branch when he/she arrives at the bank probably are thinking HOME TIME. The area manager really needs to look at this bank and is probably the worst branch I have gone to.

Lady at the till too lazy to even cash a cheque for me. Waited in the queue for 10 minutes as there was only one person serving on the tills, as a new customer to natwest didn't realise there was a machine to do this for me. As I got to the till the woman said there is 3 machines at the front that can do this for you. I was just about to cash my cheque there but no I thought why should I, told her I waited 10 minutes here can't you just do it for me and by force she cashed my cheque. Why be so LAZY and do the job you are paid to do and provide customers with a service.

Visited to pay money in I used the self service machine. I had one question however the was no staff to ask no coordinator and no-one at the tills however people waiting at till and at what looked like a waiting area. Never have I seen a bank branch run like this. It was my first time in there servicing my new account. Never again

Visited Natwest Mon 30th March, was held outside in a queue and when I got in I was directed to the paying in cash machine. The machine wouldnt accept the cheque 3 times so I was sent to back of the branch to cashier. The cashier was lovely, she greeted me and held a conversation the whole time she was serving. Yes there was a barrier up but she was clearly happy to be at work and extremely friendly, she even asked me "about me" She was very different from the two ladies at front of shop, other than talking to each other, when I spoke they closed their mouths making me feel like a leper even though i maintained the 2 meter rule.

Spent 27 minutes on the phone trying to make an appointment to pen a fixed rate bond. Passed from one person to another, none of whom could help me or put me through to the branch. I have been a customer at the same branch for 53 years!

My wife needed help in paying for a car. She was helped all the way by friendly, understanding staff who were a credit to Nat West. Special thanks to Rachael.

The staff is friendly and patient, if you don’t understand something they explain you again. I like the colours red and purple of bank.

The staff at this bank are absolutely amazing! I came in yesterday and discovered that i had fallen for a scam and got quite upset, they were excellent at reassuring me and sorted out the problems. Today i received a delivery, they sent me a box of chocolates to cheer me up, truly the best bank :)