Barclays Bank

I went to this branch as already holding a Barclays account - I wanted to open another account. Guess what? They could process my application because of IT outage! The lady helpful suggestion I do online - wrong! I subsequently found out all accounts applications require you to be in the branch! Very poor... It's dented my opinion of Barclays.

7/12/16 Update: A recent visit to Barclays Welwyn proved a lot easier with a very helpful staff member. Upgrading the score by one one star!

15/12/16 Update:Another visit to Barclays Welwyn finally made me decided to leave Barclays. I had trouble using the mobile app &, I called the Help Line which did not sort the problem out. They gave me a error code to take to the branch - I present this at the branch only to be told 'they new nothing' about the error code.

Absolutely disgusted with Barclays....

Branch now full of computerized self service machines. Which seldom work and spit back half the notes that you put in, and you have to do a separate transaction to bank cash and cheques.

The most irritating thing is that there is the same amount of staff in there as there was when it was a 'normal' branch. Except the staff are now just standing next to the stupid computer showing people how to use it. Could they not have just kept the staff behind the counter and had a couple of machines for people who want to use them???

Personally I like dealing with 'people' and am strongly considering closing my Barclays accounts and moving to a bank where I can deal with a human being over the counter not a computer!

My 15 year old went in today and received fabulous customer service. The gentleman that dealt with his query was so helpful and very friendly. Thank you.

They never have a full staff team, always make you wait for hours before coming to you, most of the staff are not trained or qualified to deal with the more important stuffs. The manager really have to look into his branch before it will shut.

Useless!
The service is ok if you get it but what Barclays fails to clearly disclose is that there is only one transaction window in this facility and it's open only until 2pm Mon to Fri. Because of this, you are either standing in a long queue (in the middle of a working day!) or not able to accomplish anything that you can't do online from the comfort of your home. Unless the operating hours for the transaction window are extended substantially, I don't see a point of this branch existing at all.

If I could give zero stars, that's what you deserve. What truly awful service. I waited 1 1/2 hours to see an advisor to arrange a transfer in of a cash ISA and then was told the advisor did not have the authority to help. I left, no transfer done, and now will take my business to another provider. Why anyone deals with Barclays is beyond me.

I'm really disappointed that Barclays continues to be the worst bank in Europe for investment in fossil fuels, $104bn since 2015. The IPCC report says that we must STOP fossil fuel investment NOW to avert climate catastrophe and yet Barclays continues to endanger all our futures.

Appalled to hear how much money Barclays is putting into coal oil and as projects. They are literally funding climate breakdown! I"m moving my money now.