HSBC Bank

Being a first direct customer we have to use HSBC branshes, this one is great staff very helpful and very pleasant, great service.
(Why not 5*then?) They are not open on a Saturday even if it was for just 2hrs it would benefit so many people (yes including me).

One star for All of HSBC, please note this branch is CLOSED as i have just wasted two hours of my life traveling and paying for [email protected] AM Wednesday 8/10/20. I have been a HSBC business customer for 20 years and can't even withdraw my own money. THIS BRANCH IS NOT OPEN AS IT SAY ON THE WEBSITE...

Friendly and professional service from Colette :) I highly recommend this branch!

What a terrible, terrible branch & a terrible, terrible bank, I begrudge giving them 1 star. I used to back at HSBC many years ago, and was with them a long time, but I am so grateful I moved banks when I did. No counters at this branch so customers have to struggle with the complex maze of machines, they certainly don't seam to have cut staff (yet) I saw 7 on my visit, busy stood round doing nothing, watching the customer queue, I mean this is the branch where you cant even get access to your own money, wont let you take more than your daily card withdrawal limit usually £100 - £200 (at the cash machine or post office), any more than that you need to make a 12 mile trip to Southport. I usually let things go over my head, but this branch/Bank was shocking even for me. I myself am tech savvy so don't really need the services of a branch (except to pay in), but I weep for the older generation like my parents who are forced to face these issues of making it harder and harder to access your own money (cash). VOTE WITH YOUR FEET PEOPLE, GET THEM BANK ACCOUNTS SWITCHED!!!

As a customer of HSBC I went today to get cash and needed change for the business. They dont have till to provide this service they directed me to the nearest Post Office. I cant get my head around it how are cash based businesses coping. I know care has to be taken bust shops/supermarkets take cash and obviously the Post Office handles cash. They are a bank a financial institution.....tge world gone crazy

I always use the self service machines which speeds up the process.
Only ever had one issue where the service machine took all the notes and didn’t deposit it into my account, but the staff were very quick in sorting the machine out and then depositing the money again.