NatWest

Terrible every time and made worse by the new cashier with curly brown hair.. has no concept of customer service.. the way she speaks and treats customers is beyond belief.

This is possible the worst bank branch I have ever been into.

The staff were very unhelpful besides one lady.

Everyone was very miserable and unhappy.

The atmosphere was dull and the lighting was low.

Fortunately I have switched banks since, and I can confirm that I am much happier now, it was one of my best decisions and I am glad to have made the change.

Terrible service. Called them for account opening. Spent 1 and a half hour on phone with them going through all the details and in the end was told to goto the branch for final paperwork. Went to the bank with paperwork. Bank staff was very unhelpful. It seemed like they didn't want to work. I specifically told them over the phone about what kind of proof of address I would be providing and they were happy with it. At the bank, staff told us that this proof of address can not be used. I spent 90 minutes on the phone, took the effort of coming to the branch and still couldn't get the account opened.

The ATM to pay cash in does not work oroperly. AND! They do not have a machine to count notes. I was told off by a lady for having mixed denominations in the cash I wanted to deposit and she had to sort them manually

I had the most AWFUL experience in NatWest Redhill. I went in on Sat to find they now have NO open F2F tills on Sat's - you have to use the self-service machines which I was very unhappy about. Max 50 notes at a time so I had to put my cash through in 3 lots. The amount I had counted was different to the amount at the end when I added up my 3 receipts from the machines. Staff were rude, unhelpful and unapologetic. Unbelievably angry and I'll definitely be moving banks now. They were unable to do anything as they said the money goes straight into big bags out the back. I have always spoken very highly of NatWest but taking away the F2F tills is a huge mistake and creates a totally impersonal, uncaring experience. Maybe your staff could also try and smile and be a little bit more helpful - they come across bored, uncaring and unprofessional. Furious.

I was served by a very kind lady - Jignasha - who helped me to sort out a problem that was partly my fault, partly the bank's. I was only in the UK for a few days and she did everything she could to resolve the issue before I had to leave. The only reason I'm giving four stars not five is because the card machine at the reception desk wasn't working, so the process took longer than it should have done, but this was a technical issue, not the fault of the staff.

Refused to accept a letter giving him permission to run my account while I was away unable to do it myself. I lost over £800 because of it. They say also they sent me a letter not accepting responsibility but never received it. A copy was sent to me with a 5 week different date, when I tried through banking ombudsman I was told too late because of the date

It says your open till 4.30 on Google, so I've now wasted my own time traveling from Horley. What a waste. Change your hours on Google it's not difficult!