Santander

When auto teller machines are working otherwise 3 stars because they offer cheap Business banking.

Lovely staff. Clean and collected. Easy to make appointments. Ques can sometimes be lengthy.

Nice helpful staff, 2 out of 3 cashiers on at any one time, great bank.

Found customer service in here absolutely disgraceful - my original mortgage was terrible as I was mis-sold an endowment. Went into Stafford branch to discuss changing to repayment mortgage. They told me twice they’d ring me & neither time did they. I rang their general line twice & they also failed to ring me back both times even though they promised to. I had the sense to change who I have my mortgage with, this was 6 years ago & staff are so helpful - so thank God I left Santander.

Santander Stafford is a great branch, Helpful and polite staff, Always giving you advise on possible products to invest in, Without being too pushy,Does get busy at times. Just pick a time not so busy

Santander Stafford Branch upset my mum by making it almost impossible to close the joint account with her recently deceased husband. They don't know what Customer Care is. I wouldn't touch them with a barge pole

Pathetic, waited 45 mins on the phone to simply get my account unblocked, only to then be told I will need to go into a branch. What is the point of an online account opening facility if you then have to visit the branch to do anything with it?

This bank is disconnected from the reality of business owners, you call up, wait 30 mins to get through and then the person on the other end of the phone just asks for your date of birth as if its nothing information

I dont give my DOB to anybody, now I have to give it out to anybody working in a call centre who has access to other data

WHAT PLANET ARE YOU LIVING ON!

YOU DONT ASK FOR DATE OF BIRTH AS PROOF OF IDENTITY FROM A BUSINESS OWNER

If you do not know why you dont, then contact a business owner and ask them why not!

AS IT IS I AM NOT CUT OFF FROM ANY CONTACT WITH THIS BANK!