NatWest

Cash in service is awful, will not deposited any money in this centre again as one of their staff stole 10 quid from me last time saying that I was 10 pounds short which I had counted the money few times before handing it in. In Hsbc when am depositing money the staff show me the figure been counted on the tiller where as in natwest they don't which leaves people vunlrable to theft by un trustworthy staff. I suggest you install a self service ATM cash deposits service like the rest of the banks.

Diabolical service!
Can’t get through on phone.
Refuse to make appointments so we know what time to work to.
Only one member off staff dealing with queries while several people walk around with clip boards saying you are in a queue.
How pathetic is it when you can’t make an appointment especially considering how awful the parking is in Arnold. I had to cut short my visit to avoid a parking ticket. I don’t bank with NatWest my self after disgusting service in the past, I was only dealing with them due to have to attempt to close an account for a deceased family member. I am now going to have to take more unpaid time off work to again wait in a queue for who knows how long.
I have only given a one star rating because I can’t give a zero.

Susan was absolutely amazing, sorted out my mother’s request really quickly and simply. It turned a very stressful situation around very quickly ( closure of a deceased persons account). I just wish that it was possible to make an appointment. The branch desperately needs more staff but that didn’t affect Susan’s ability and willingness to deal with our needs. Well done Susan keep up the good work.

Arrived at the bank and stood in a long queue. I then had my name taken and was told to wait (in total I had to wait 40 minutes) even though other customers who came into the bank after me were served first. I know life isn't fair, but it isn't fair to serve from the back of the queue to the front!!

Helpful staff placed under too much pressure by management thoughts that things can be done on line. They all cannot and you need helpful hard-working front-liners like the ones I encountered yesterday.

Why is the branch shut on a Saturday when most normal people work in the week and need to do banking on a Saturday.

Fantastic team at this branch. The Manager Jit Koria was able to prevent an attempt at defrauding my elderly father today, for which my father and I are both very grateful. Thank you.

So sad to be giving this branch a two star but unfortunately iv had very few positive visits in the last few years.
Iv been with NatWest for 34 years and my old branch( which was great) closed down.
This branch gives poor customer service unless they are wanting to sell a product, makes you feel a burden because you don't want to internet bank and despite being busy
They have no rush in them
I sense that the staff are not enjoying their jobs , perhaps they are not being looked after? I suspect it's a head office issue.
Sorry to have to give a bad review.