Bar + Block Steakhouse Wimbledon
153-161 The Broadway, London SW19 1NE, United Kingdom
4.1
354 reviews
8 comments
CR92+JG London, United Kingdom
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Monday: 6–23
Tuesday: 6–23
Wedneasday: 6–23
Thursday: 6–23
Sunday: 7–23
Tuesday: 6–23
Wedneasday: 6–23
Thursday: 6–23
Sunday: 7–23
The cauli cheese was just cauliflower in a wet roux that again lacked flavour. Service was a bit chaotic despite attempts of barman in charge to try and fix it.
The burgers were overcooked, dry and tasteless and the Steak did not come with the triple cooked beef dripping chips as advertised - just McDonalds like fries that were more than underwhelming.
No check back received at all - either with the Starters or Main meals. We had to repeatedly ask for additional drinks and waited 25+ Minutes to receive the bill.
Being the only ones in the restaurant at the time we could repeatedly hear the chef shouting 'service', only for team members to be more interested in having a chat whilst sat down. On more than 1 occasion the barman had to get someone to collect our food.
Whilst the quality of all drinks was great, the overall service and quality of the meals was really disappointing. Furthermore, menus outside the restaurant and in Premier Inn rooms are inaccurate, with wrong pricing and different menu items - I was told this was because the menu had just changed but to have an old menu in the display board prior to entering the restaurant is not acceptable.
The restaurant was not very busy at all, maybe one other table seated when we ordered. We had two small children with us and waited an hour for our food. The adult mains were ok but the kids vegetable starters were dry and shrivelled, their burgers were over cooked and so dry they couldn’t chew them properly. We would’ve complained but there were no staff to be seen!
One member of staff was in what can only be described as pyjamas (slippers) on a laptop in the corner. The other that greeted us was in tracksuit bottoms and an old t-shirt, we never saw him again after being seated. And the one woman working was stood behind the bar conversing with a customer for a very long time. I had to walk across a very empty restaurant to ask her to clear the table. Safe to say we didn’t order dessert as the children were very impatient by this time. When asking for the bill were told “sorry I’m on my own”. Customer service was diabolical. Food, below average.