The Body Shop

The staff here is really helpful and polite. I don't like how half of the things don't have prices listed on the shelves and when you need to ask for a price the staff seems to disappear. But the store has a lot for being pretty small. They have a lot of the lipsticks that are sold out online. I recently tried their cosmetics and I am converted! I love their products

I came into the shop on Wednesday and a lovely lady called lili offered her help with what I was looking for and told me about the offers which were available. She was super friendly with a lovely welcoming smile!

Best costumer service every time, i came last Saturday and was treated so nicely its a shame i dont know the name of who served me

I was served today by Simin who answered my queries and gave me tailored advice on how to improve my current skin regiment. I found the staff very helpful, cheery and will be returning soon.

I have been racially profiled by one of your associate at 65 Ealing broadway. I wouldn’t have made such a big fuss about this issue, since we live in a world where Black people are still being wrongly accused of something, just because of the color of are skin. I’m writing to you because of how you’re assoiate treated me.
I came into the store looking for a product for my hair. I’ve heard good things about the Body Shop from a formal Creative lead, on how the Body Shop includes all body types and skin types. This was my first time to really see what the Body Shop was all about.
The associate greeted me, I asked where the nearest vitamins store was located and a hair product. The associate directed me to the nearest stores and hair product. After saying thank you I proceeded to browse around the store. I saw the product, then left. Minutes later, as I was in the vitamins store where the associate directed me to, I then was approached by security and the associate from the Body Shop. The security asked me if I took something from the previous store without paying, I said NO. I asked if the security guard would like to look through my bag. Security points to the associate, I show my bag to the associate. The associate looks through It then looks up and says thank you and leaves. I was so shocked and embarrassed of what just happened to me I almost started crying, then I remembered the associate never apologized for wrongly accusing me. I had to go back into the store, purchase the item that the associate thought I stole and asked for an apology.
Is this how the bodyshop trains your associates on identifying thefts? As long as they’re black and have an empty bag, she must have token something. Did the associate ever once read my behavior, checked if the item was taken in the first place, or the cameras?
This needs to stop, not only did that ruin my day, but it also ruined my perception of the Body Shop.
Funny how this company whole ethos is about celebrating and including everyone’s body type and showing diversity, but not matching that same energy in-store when dealing with customers. Since the body shop is such an advocate for your young voices, I hope you hear mine.

Today I was at body shop Ealing Broadway and was served by Natalie. I must say they have the best customer service in London as a whole. She smiled at me as soon as I walked in, asked me what I needed, took me to the item, helped me get a good bargain, got me the store card and her colleague at the checkout was equally awesome. Every time I go to this store I come back home smiling. Great job guys

Visited the store last night (09/11) and I was served by the wonderful Lili. She was welcoming, helpful, and knowledgeable. I felt harassed rushing in after work before the store closed, but her manner put me at ease instantly.

I want to thank a person named Paula for their patience in dealing with the customer and the great information they give me about skin products and make a good purchase. I will definitely come to this branch for future purchases.