Bensons for Beds

I recently ordered a bed that was scheduled for delivery on Tuesday 17th December. In preparation I booked half a days annual leave to accommodate Benson for Beds very unspecific estimation for delivery. For which of 33 minutes prior to the 6-hour time gap of which you confirmed my delivery would take place. You told me it wasn’t put on the lorry. Not as mistake as it didn’t fit with your other deliveries.

I am very annoyed that you then gave me alternative delivery on Monday, 6 days after your guaranteed delivery date. For which you sent out a text message on Saturday confirming delivery on Tuesday!

Also you informed me you would call me back in an hour to discuss of which I had to chase and took 7 hours to return. I also discovered when attempting to call the number provided in the text that your warehouse is 7 miles from where I live and could easily be delivered on the same day.

Spoke to Customer Service who offered a shameful £55 discount and no movement on their own rearranged delivery date which only suited them.

Also promised a call from the Regional Director, which failed to materialise. All requested return of calls did not happen.

AVOID!

A terrible experience and would not recommend to anyone
After being told my bed would be delivered from hours 12.00- 6.00 I booked the day off work to receive the delivery. At 6.00 I had received no bed and no information on what was happening or whether it was even going to turn up. So I rang the store they said it might be later than 6.00. I had to ring them to find this out so id wasted a days holiday at work. so I waited and waited until 8.15 that night to receive my bed meaning I had to sacrifice my evening plans. I explained this to customer services and they wouldn't even refund my delivery charge. instead they said they could only offer a little under half £20. This is not acceptable and disgusting. If I didn't sacrifice my evening plans as I shouldn't have had to do. I would of lost out on a days holiday for nothing.
Then to rub salt into the wounds I was told id be contacted by the store when to go and collect my own refund. So now I have to make an unnecessary trip to the store. I was told I would hear from them within a couple of days. 4 days later I am still waiting. A complete joke

Bensons for Beds have spectacularly failed to turn the schmooze and patter of the sales team and careful glitz of the store into reality. Not the Leicester store's fault- this is a company problem. With only the mattress and no frame sent on the long-awaited delivery day, the best Bensons could do was offer half-hearted apologies and tell me i wasn't alone in having problems because they were so busy. "Someone will be in touch within 48 hours" they explained. No matter that we'll be sleeping on the floor while we wait, or another day required off work. Compensation for time taken to receive and build the bed? "We can't discuss that until it's all sorted." and why? "In case anything else happens, which hopefully it won't". Oh. When pressed, it transpired that the maximum compensation is up to £50 per day for loss of earnings- if you can prove it. A tiny fraction of the profit made on my purchase. Very, very disappointing. UPDATE 1: It turned out that the mattress delivered was the wrong one- I'd not noticed in the drama of the no actual bed. UPDATE 2: 123 hours later a new delivery date is arranged- 4 weeks from the original date. UPDATE 3: A call from BfB today to apologise profusely but my order hasn't been loaded onto the van so they can't deliver today as promised. Just as well they hadn't told me they would like to deliver early so was at work. On this occasion their incompetence saved them from the incandescent fury of another day wasted for a failed delivery. Delboy and Rodney have a better track record.

AVOID THIS SHAMBLES OF A COMPANY AT ALL COSTS.

Bensons for beds are an absolutely shambolic company that deliver (if you are lucky) broken, sub standard quality goods that are not fit for purpose.

They cancel deliveries at the drop of a hat. Customer service is non-existent, regularly on hold for 45+ minutes.

My experience:

Stage 1) Bensons for beds cancel the original delivery of my bed the night before it's due to come because of some sort of "computer problem".
Stage 2) A month or so later they deliver damaged goods and items that are not fit for purpose.
Stage 3) After long delays, the day comes for replacements to be delivered. The driver phones me on the day, and says they are coming to take away the damaged goods, however the replacements are NOT ON THE LORRY. I decline them taking the damaged goods away - I wouldn't have a bed to sleep on if they did that.
Stage 4) I spoke to Lee at the store who helped me organise another delivery date for the replacement items, which was due to be tomorrow (22nd December).
Stage 5) I received a phone call at 18:30 tonight saying that delivery is cancelled AGAIN!!! No reason given.

3 months to the day I ordered and I'm still sleeping on a broken bed. The replacements have failed to arrive 3 times.

Now seeking a full refund.

AVOID this company.

We have had issue with Benson for 10month's The service in store when we were first buy was great really helpful. But after that customer service and products was disgraceful. We had two damaged beds delivered, which one was the replace bed. Customer service never communicated with each other to resolve the issue. We also had damage to the property, which we had to pay for first before they repay us, which we had to agree on. It took ages to get any information on what was going on and I have just had an issue getting a refund for the damaged bed as the store worker did not want to send out proof of my refund(we don't carry stamps in store, so cant send it out, it only a pdq receipt) really so you don't want proof when you buy thing from a store, what the difference for a refund? Do not go with this company you will be disappointed and discussed at the treatment if you have any issue.

Service was lovely, but no wonder they give you a 5 year garuntee on the mattress and bed it takes you years to even get a hold of anyone via the customer service email. Mattress has already got an issue and by the looks of it isn't being sorted any time soon as im waiting months at a time for a reply.

Very strange experience, delt with leigh who seemed to know nothing about the bed or customer service. Presumably it was his first week in the job as he told me he didn't know how to check for stock at other stores as the bed I was interested in viewing wasn't available. He was also afraid to walk across the shop floor as a video crew were there doing some work in store. Needless to say I didn't make a purchase and would find it very difficult to recommend this store to anyone. Very disappointing.

Extremely rude manager Christine that rang a week before our bed was due to be delivered and gave us two hours to pay the reminder of our order without any notice. Her excuse was that she had been on 'holiday' No customer service skills whatsoever.