Bensons for Beds Llanelli

It is so refreshing to see a company that has their end to end process so efficient. From the point I walked in Bensons for Beds door to the point the bed was delivered I cannot find any area of improvement.

The sales rep was polite, understanding to our needs, did not try to up sell and I feel that the bed we have is exactly the correct one.

Also the delivery guys were awesome, they took their time to deliver to the bedroom and were so careful not to damage anything.

Lovely to see a company that can deliver such a high standard of service.

I would recommend Benson's for Beds Llanelli the customer service is exemplary and I shall return at some point to use again. Many thanks and keep up the good work.

Not sending the whole order and not telling us the mattress is not on the van .Not giving us a new delivery date just lucky we where in when the driver rang to say he was half hour away.every time i tried to ring dispatch no one answered the phone .i had to speak to the shop each time who where a great help.

Date promised didn’t turn up I waited all day didn’t get call until the end of the day to say wasn’t coming ! Second date waited all day again arrived after 5 didn’t get a call until 20 mins before delivery this is not acceptable

Brought by surly and unfriendly courier. They put the mattress down (in its plastic cover) on the mud on the building site (we live on a new development, parts of which are still under construction), then tramped in the mud some 40-50 yards to the house. Refused to take their boots off due to health and safety, they said. We were not ging to have their dirty boots and the dirty package on the brand new flooring and carpets, so they put the stuff in the garage. The polythene covers (apart from the mud) were filthy with dust.
We shall not be buying from Bensons again unless we get a guarantee that you will not send that courier again. We were expecting much better and that the delivery people would take the bed to the intended bedroom.
Also, for reasons we cannot guess at, this was only just under half the order which we placed. The remainder is coming tomorrow and we hope for a very much better service.
All very unsatisfactory, I'm afraid, you can and MUST do better. I think a modest offer of compensation would be in order.

Delivery was due between 7am and 1pm. Did not arrive until gone 4.30pm. Whilst there was some problems at the depot I was not kept informed until 30mins before Delivery and wasted a day off work.

I would never deal with this firm or company ever again once thay have your custom and if you have any issues the store will not deal with any problems what so ever I would highly recommend togo else where and no point in taking out insurance cover as it does cover nothing

I had an excellent experience yesterday on my visit to your Llanelli store. 5 star treatment from Andrew and Ian. What lovely sales advisor's so so helpful. I will definitely be recommending this store to Friend's & Family and anyone wishing to purchase a bed or mattress ect. I purchased an adjustable bed can't wait for delivery. Big thank you to Andrew and Ian for all your help in choosing the correct bed for me.