Hoops Velo

I found Hoops Velo when I was looking for a bike fit on a brand new bike I had purchased elsewhere and had yet to use. The team at Hoops Velo set me up on the bike and provided great coffee. They spotted a couple of issues with the bike and advised I contact the shop where I purchased it from. One of the issues was that the tubless tyres had not been glued /taped on ' quite serious and would have almost certainly lead to an accident. I did so and got approval for Hoops Velo to remedy the issues. Great service- thanks ever so much!

As a beginner buying a ‘serious’ bike can be intimidating having not cycled properly in years. However the guys at Hoops were so helpful. They fit a bike that met my needs with where I lived and what I’d be using it for with my budget. They answered all of my beginner questions helpfully and clearly. I had a detailed handover when I picked the bike up which was great. I’m delighted I chose Hoops and would have no issues recommending them. One picture of it in the house before it meets the garage! Thanks guys.

Purchasing a gravel bike at the same price as most retailers. Great service, fitting the bike and pedals specifically to me - changing stem etc. Took them a good while, all free. One of the factory parts was faulty and Hoops serviced twice and then found a replacement bike all no cost and all very prompt. Really pleased to have the support in addition to the bike. Great service.

Needed a new inner tube while out cycling. Chanced upon this store and they swapped out a new one fir me within 15 mins. Everyone was friendly and happy to help. The store looked like it had a great selection too so looking forward to returning.

Repeat customer after discovering road cycling a couple of years ago. I was fitted and purchased my first bike which has been excellent. I have recently made some upgrades to it and again received excellent advice and fitting service from Gary, Alfie and Rob.

I'm still bewildered as to why they fitted a 24 spoke wheel to the rear of my touring bike??? Certainly don't recommend.

Ordered a front wheel for my sons mountain bike the online order service was very easy to use. We opted for click and collect we toke the old wheel with us just to make sure we had ordered the correct wheel. When we arrived we was greeted with a smile and a welcome they even swapped over the parts from the old wheel and fitted a new inner tube on the new wheel for us at no charge. They then took the time to explain to our son about a new bike what he wanted and what would be best for him. No hard sell just plenty of information and lead times on new bikes. I would definitely recommend them a very knowledgeable team and very helpful.

Outstanding customer service! Got a flat tyre while out riding and popped in here and they fixed it within ten minutes! Also a great selection of bits for bike added too!