Homewood Cycles
Ellingham Industrial Estate, 119 Ellingham Way, Ashford TN23 6LZ, United Kingdom
3.3
29 reviews
8 comments
4VH7+GQ Ashford, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–17
Sunday: Close
We bought my sons bike from Homewood 3 years ago and had a very positive experience. Now that he has grown and going to secondary school Homewood was our first choice, especially as we like to support local businesses where we can.
What a mistake that was! Never going back.
I don’t know what’s happened, if its new staff or the time of year, but we were received an exceedingly frosty reception.
The sales person that spoke to us blocking a barley open door clearly had better things to do. He just wanted us to go away. I said we wanted to buy a bike. He nodded at a few second hand bikes outside.. “that’s all we have”. I asked what size my son would need “I dunno” he replied.
At this point it was clear we were not welcome. I tried to tell the sales person of the fantastic service we had last time, he just shrugged his shoulders.
When I returned 45 minutes later the job hadn’t been started - no apology given.
On starting the job I was told the inner tube wasn’t broken. I explained the tyre went flat and I didn’t know what else to do.
Eventually the valve was replaced. This was handed over and a price quoted which I was happy with. I was then told that the job had taken too long and he’d lost money on it. I didn’t understand this given I hadn’t haggled down the price - it’s down to a business to price fairly and actually I’d have paid more if asked in the fist place. I was then told the wheel I’d brought in was poor quality. Again, no arguments there, it was a cheap kids bike - all I was looking was for the puncture to be fixed.
One day on and the tyre is flat as a pancake again. Guess I’ll have to take it elsewhere to get it looked at again.
I witnessed other customers also being dismissed in an off-hand way when they wanted to buy expensive bikes.
I guess it’s tough times but no-ones forcing you to do business and service like this - even when the customer gives you leeway - leaves a bad taste in the mouth.
Would of given this place minus stars if I could! BROUGHT A BIKE FOR £350 'BRAND NEW' my partner has only had said bike for a couple of weeks and was coming back from work when it felt odd so took it into Halfords to have it checked and the frame is only worth 260 odd and the rest of the bike parts are from different types of bike. Partner got home understandably very angry as he'd spent alot on this. I called them and was greeted with a frosty reception by the man on the phone told him the issues to be told "you must of brought it ages ago" and "he obviously has buckled the back wheel" so chose to blame us over taking any responsibility. He then said about bringing the bike down but he said I doubt I'll do anything! Disgusting service! Disgusting attitude! Zero customer service! Honestly don't know how he sleeps at night taking hard earned money off people and give faulty bikes!!!
It was clear our business wasn’t wanted and we were made to feel really uncomfortable, I was not even confident in the information that was provided and looking at these other reviews I would not feel happy to use this business.
This is such a shame as this is the only local independent bike shop around here and my dad had always used them up until a few years ago and highly recommended them. Clearly something has changed.