Dave Owen Cycles
The Activity Centre (Old Swimming Baths), River Drive, Tamworth, Staffordshire, Tamworth B79 7ND, United Kingdom
4.4
39 reviews
8 comments
J8J3+3Q Tamworth, United Kingdom
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Monday: 12–14
Tuesday: 12–14
Wedneasday: 12–14
Thursday: 9–14
Friday: 9–14
Saturday: 10–14
Sunday: Close
Tuesday: 12–14
Wedneasday: 12–14
Thursday: 9–14
Friday: 9–14
Saturday: 10–14
Sunday: Close
That is why I left them and went to HALFORDS. At Halfords, I received excellent service, new parts, and normal prices.
I wanted the gear type changing, & the front brake spring pushing back in. That's it. I was quoted £30
I was told to drop my bike in on Monday. I asked when it'd be done & they said Thursday/ Friday - not sure why they asked me to drop it down on Monday, especially as they're closed on Tuesday. I called on Thursday for an update & they said it should be ready on Friday. On Friday they text me to say it'd be ready 1st thing Saturday. Saturday I called to confirm it was ready to collect & the Saturday worker had no idea what was going on. Eventually he told me it was ready & the bill was £80! I asked why they didn't think to contact me before doing more work to say the bill had almost tripled & they had no answer. I asked for a run down of what each bit of work cost & this couldn't be provided. I asked to speak to the manager & I was told they'd have to contact them then get back to me. I asked if they'd be calling me back with what was said, & he didn't know? No call back. The next day, still no contact was made. Another day later they text me to say the bike was ready, and they would reduce the bill to £50 - still £20 above their quote of £30. Deflated enough and already without my bike for 8 days, I paid it. Turns out they did work I didn't even ask for (no wonder the bill was so high!). They changed my back brakes, which didn't even need doing. When I rode my bike I realised they didnt even fit them properly and my brakes are stuck on. Theyre absolutely useless. 2 Wheels said the work that I asked for would be around £45 & take 1-2 hours - transparent prices, how it should be!. Dave Owen Cycles are a bunch of useless "mechanics" who between the lot of them (I was told they all did work on my bike) can't even do a job properly. They are deceitful with their pricing and so, so slow. Communication is awful in terms of mixed communication, & how they chose to contact me. Should have listened to what others have said about them
Have it fully serviced here every year, which was cheaper than ‘another bike shop’.
Keep getting my punctures sorted here, in the end they showed me how to take wheel off and do my own 😆
Took my daughter here to learn how to ride a bike, they really encouraged her and she was thrilled she did it. Took her back later when she had bike with gears and they gave her lesson on how to use them.
Then this week, after years and years and a lot of money I won 2 new tyres (although I purchased new bike in July and also got my old one done up and safe in August!