Hayball Cyclesport

Review edited (perhaps I was a bit harsh) ...... Ive stepped into this bike store a number of times. They are a store with good products and good bikes to choose from. Their bikes are priced how you'd expect from a high street store. The owner does have allot of knowledge and I'm sure is a great bike mechanic. However I do think they get it wrong when it comes to keeping their customers loyal. I understand everyone needs to make a profit and its a tough world competing with the online market, but I do think they don't quite get the balance and if I'm not making a significant purchase of some sort they're not overly friendly. And I think that's where they get things wrong. Adding to that they appear to forget their customers and forget that I've actually been in there a number of times to get my bikes serviced and have concluded that following a couple of experiences with them, I won't be taking my bikes to them to be serviced again. Work relocation caused me to consider this store for servicing and repairs. I think I will revert back to my previous bike store as the customer service is better there. Its a well presented store with good products. But questionable customer service.

I was passing through Salisbury this morning and I needed some assistance with my bike and I had the pleasure of meeting two absolute gents. John and Drew were nothing but a pleasure. They were efficient and genuinely helpful with any issues I had. I would highly recommend this place for any repairs plus they also have a massive range of cycling supplies plus if in doubt ask Drew he’ll guide you in the right direct. 10/10 and would recommend to a friend

We were on bike trip of 300km with my girlfriend when I got punctured. Ed and his colleagues were especially keen on helping us continue our trip, they managed to find me a pair of wheels and even deployed incredible efforts to make my old pair of wheels travel back to London ! Can’t recommend enough this shop and its team since they literally saved our trip. Thanks again Ed !

I dropped by mid afternoon on a Friday with a buckled wheel & broken spoke that was impeding attempts to cycle the King Alfreds Way. This 'running repair' was fixed while I rested in a local cafe and viewed the Cathedral. Back on the road in under 90minutes. A friendly and good value service for which I'm very grateful.

In October 2019 IO bought a Cannondale push bike from Hayballs . Yes very nice bike which helped me with 10/14 miles of , largely, daily on road cycling. Perhaps bikes bought from Hayballs , those made by Cannondale should not be used after 44 months as they may collapse, as mine did. I was cycling on a cycle path when my front forks collapsed , sending me head first on to the track giving me a skull fracture and blood on the brain and a six day stay in hospital. When I told the owner character of the events concerning my Cannondale bike he told me that things like that did not happen. So I was being told that I was delusional or/and stupid and was lying . As the creep was not there he did not see what I saw- my front forks collapsing. If I was obese I could understand. 12 stone 5ft. 10in. does not make me obese. So, do not get a bike from Hayballs- if it collapses you are on your own. Now let them take me to court.

My partner and I dropped in last minute with a bike issue on a long distance ride, and the guys here helped get us back on the road ASAP. Highly recommended!

Had my first service done today on my gsxs1000 excellent service kind and friendly staff and of course the free drinks while you wait 👍

We were doing the King Alfred's way and I lost 2 spokes. The team had a real can-do attitude to get us on our way - they were so knowledgeable about the bike and route! - They really know their stuff and the cost was very reasonable as well! would thoroughly recommend - thank you