Bike Zone

Visited this bike store in order to repair my bicycle, as it was the closest to where my bicycle failed.

First of all, you are given a rough estimate of how much it is going to cost. Which is excellent as you can decide whether you’d like to proceed with them or not.

They then called me to say it might be slightly more expensive, as following a more thorough inspection of my bike, more parts where needed. Fine with that, excellent communication.

A couple days later they fixed the bicycle as soon as my parts arrived. I was amazed that they also changed my chain (which was damaged) and still kept everything within budget.

Overall great customer service and very fair pricing. Would definitely recommend!

Oxford has a problem for bike shops with staff that seemingly hate serving you, this place is not one.
Great service from staff who are always happy to explain things to you. Huge range of parts too.

Amazing service. The staff are friendly and super helpful — twice they helped me fix small issues on my bike for free! Can’t recommend highly enough.

Lovely service received as always today. Very grateful for the help with my not so usual request. We’ve also visited here previously for bike parts and have always been very happy. Would definitely recommend. Thank you!

I had had an unfortunate and upsetting accident on my bike so visited Bike Zone a few weeks ago. The main person who helped me was incredibly kind and actually checked the bike over and helped me resolve my problem without charge. Strongly recommend them and if I have any bike issues I will take it to Bike Zone :)

Good experiences with this place. They helped with grease free of charge. Then next time, they fixed my brakes without trying to replace other stuff like the break cords that are not broken, like many other stores would. Kind and helpful staff.

Really friendly helpful staff - they identified and fixed the issue with my bike on the spot for free :))

Always great service from the friendly team at this city centre repair shop and bike / kit shop. Quick repairs and useful advice too!