Travis Perkins Fleet
Enter Via Albert S, Fleet Rd, Fleet GU51 3PD, United Kingdom
3.9
56 reviews
8 comments
75M6+96 Fleet, United Kingdom
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Monday: 7–17
Tuesday: 7–17
Wedneasday: 7–17
Thursday: 7–17
Friday: 7–17
Saturday: 8–12
Sunday: Close
Tuesday: 7–17
Wedneasday: 7–17
Thursday: 7–17
Friday: 7–17
Saturday: 8–12
Sunday: Close
Travis Perkins of Fleet not a good move ..........
That "manager" managed to delay my orders and delivery for a month. Second order simple stuff also should of delivered weeks ago, but never came! Today I called and other person took the order and did the job correctly straight away how hard it can be!?
Boot that manager out NOW!
He is causing delays and budger fail for customers!
The staff seem fairly knowledgeable about their products which is good.
The downside..... On several occasions delivery dates and times haven't been met so when you call to chase the goods and you're told that someone will get back to you and call you back, no one ever does.....
Frustrating as hell!!
I'm glad it's not my local branch is all I can say!
Shame really as they let themselves down!!
I get that they are trying to maximise the load on their trucks and they are in a busy period but there was zero communication on when the items ordered in store would be delivered (AM/PM) aside from a text message literally a couple of hours before the delivery - making it near impossible to schedule work days with builders until after the delivery is received.
Any attempts to contact them either resulted in unanswered calls or failure to return a call (even though they said they would). The team in store are friendly and do try and help but I did not appreciate having to visit the store 3 times to work out when one order was going to be delivered (delivery of the ordered items had been split).
I also do not like the idea of one price for trade and one more expensive price for retail customers (effectively they are ripping off retail customers because there is no difference in effort required to provide goods/service to trade or retail).
While I kept my original order with them, I have since ordered all other items from different suppliers.