Wickes Kitchens and Bathrooms

Awful service and aftercare. Ben the 'design specialist' told me my kitchen looked ok compared to others he had seen who had a much worse finish and I should be happy, well Ben I'm not happy when I paid over £2000 for what you said would be a showroom finish/fit. Gaps, visible screws, sagging cabinets and when they come out to do remedial work they scratch cabinets and deny doing it. Steer well clear if you want to keep your sanity. 18 months later I'm still waiting for a final outcome/settlement agreement

Well I would give them a bad review for service...if I had had any!
Made an appointment for them to come and measure up the bathroom, quote for a complete refurbishment.
Waited in all day for someone who never turned up.
No phone call, no excuses, nothing.
Considering they do not employ their own fitters, they contract out locally, you might as well get them to design it for free, then take the job to a local contractor rather than pay their mark up

I just designed and ordered my new kitchen from them. Ben couldn't have been more helpful and was flexible on prices whilst making sure I got what I wanted. If they offer you a coffee go for one from the kettle as the coffee machine is not as good but that's a minor point. I just hope the kitchen hits the spot when it's installed too.

Hi , I ordered a kitchen from wickes in southport, Jill and jennie from the shop were both so helpful in helping me pick something that would match what what I was looking for , the process was great and I was kept informed of delivery which was faster than expected, installation was fantastic considering my wall weren't the best , but somehow the fitter made it look perfect, the quality is superb and the design helped me get a fridge freezer in a space I thought wouldn't work , but Jill's advice and designing made it ergonomically great and user friendly, I wouldn't hesitate to go back and use the same company and lovely sales and design team , and fantastic fitters .

Visited the store mid Aug and by early October the kitchen is completely finished; Jill was superb at taking our ideas and putting them into a design exactly what we wanted and more. Very friendly helpful and professional service all round at the planning stage. We were allocated the amazing Paul Dexter to fit the kitchen and he is brilliant; reliable, hard working, nothing too much trouble and just so reassuring throughout (when we did hit any minor bumps in the room he just cracked on with it) Very friendly chap. Excellent experience all round !

The work was to commence on Monday 5 September and we were given a 2-week timeframe. Of course, we allowed 3 weeks as these things quite often run over a little.
The issues started the first week when the fitter had to leave our job for 2 days to resolve another job with which there were problems, so we very soon realised we had been right to allow a little longer.
There were further days over the following weeks where fitters and those sub contracted to do certain pieces of work (electrician, gas / heating engineer, tiler, joiner etc.) were not available or only came for part days.
Just some of the issues we encountered:
Tiles – the salesman said we would need 2 boxes of the wall tiles we had chosen. When the fitter arrived, he said it would be three, when the tiler arrived, he said, you’ll need 4 boxes, so he started the job and ordered the 4th box. When that arrived, it was the wrong tile, so had to be changed. That box arrived 2 weeks ago and we’re still waiting for a tiler to come back and complete the job.
We’ve had several days where we have been asked if we can be in for tradesmen to come and do parts of the job. We’ve confirmed we’re available, but then no-one shows up and no message to say why, so we have to message the fitter again and try to arrange a further date.
We gave two dates for the rubbish (old kitchen) to be collected, both times they never turned up wasting 2 days whilst we stayed in and waited for them. It was collected on the third occasion
I’ve had to produce my own snagging list as each of those have come to do a job have just done what they’ve come to do, no-one wants to join it all together. So, for example, someone removed the tiles from the wall, the plasterer then came to produce a paint ready finish for those walls not being tiled, but no-one caulked the gap in the wall between the door frame and the wall.
When removing the old tiles plaster dust fell into the top of the PVC door locking mechanism – the door would not then lock. I had to call out a local locksmith to dismantle, clean and reassemble the mechanism at a cost of £80 to myself. I complained to Wickes – but to date have not even had the courtesy of a reply.
I put in three calls to the local ‘salesman’ who we originally dealt with to discuss some of the issues – not once did I receive a return call.
The above are not all the issues but there’s enough there to illustrate what a nightmare this has been. The job was eventually finished on the Thursday of the seventh week.
I can’t speak for all Wickes stores, but if you’re looking for a kitchen in the Southport area – avoid Wickes at all cost.

BEWARE, I placed an order at the beginning of September for a complete bathroom refit, I was told it would be a 3 month wait, was quoted approx £5000 for my bathroom plus additional builders specialist fees of approx £1,300. 3 weeks later after giving a deposit, the builder called and informed me his fees would be approx £3,800 (£2,500 more then quoted) and it would be at least 6 months before fitting. I phoned the following day to query this and was told the advisor who dealt with me was busy and would call back. I heard nothing. A few days later I arrived home from work to find shower panels in my front garden. I called into Wickes on my next day off and asked to cancel my order. I was told this was fine as I had been misled. This was over a month ago and they still have not refunded my money. A trustworthy company would never treat their customers this way.

We went to Wicks to look in the showroom, am not a big fan of being mithered instantly as you walk into a showroom, and believe the customers should get through the door first and have the time to take a look around before being greeted.
Any how, we was greeted by Richard, within the first couple of minutes he mentioned our kitchens are 7-10k. It alarmed me first of all, as that could put a lot of customers off..how would he know this? Surely it’s based on what we pick and the size of our kitchen?
We went on to get Ben for our designer and he came round. I was really impressed with Bens design. Unfortunately we had to have a zoom call to see our final design due to Covid. However, Ben did his best to accommodate us and made some changes.
I decided to change my worktop about 3/4 weeks before the job which Ben said would be fine to do.
Over the zoom call we definitely discussed leaving the original tap on there, but i later found out a cheaper tap was on the order. I paid an additional 20 pounds for the tap that I discussed I wanted on zoom, which baffled me, but neither the less I paid it, as that was the tap I really wanted.
Andy the fitter and his team are local contractors and were faultless. Andy went out of his way a few times to check everything was ok with our renovations post kitchen fit.
THEN... it sort of went a bit wrong in certain aspects of the service...
We didn’t receive a text message with a rough time on as promised, when the kitchen would be dropped off. I was at an appointment at the time, my partner was at work. The guy on the phone said I am here to drop your kitchen off you need to come now, else I have to go. As I was in the doctors, I had to mess about trying to get my dad to quickly go to my house to let them in. I thought this was really bad service. Once I got home, I noticed the wrong worktop had being delivered. I explained to Ben, what had happened, I just felt there was no empathy towards the situation at all. Ben made sure the worktops was corrected within 2 days, so at least I had that.
The kitchen fitters were great, even FaceTimed me to make sure I was happy, as I stayed at my mums and let them get on with it.
Towards the end of the finish I noticed the upstand wasn’t on the kitchen, so we rang Ben again, Ben stated it wasn’t on the order and we had not paid for it.However this was definitely a discussion we had on zoom. We then paid a further cost for this.
Just mindful if you have a zoom call, make sure you check your order. Again, there wasn’t any empathy there, and he did come across as quite abrupt. I explained, it was really sad that our kitchen wasn’t finished off in the way we hoped for nearly 7k. Any how, I paid extra for the upstand, and we arranged for the fitters to come out again. Ben explained there may be a price to fit the upstand and to come back out. However, I said I wouldn’t be happy with this as it’s not our fault it’s not been put on the order, why should we cover the cost of this?We luckily wasn’t charged any extra.
We tested all the appliances and the microwave now doesn’t work! We phoned Wicks and was told by the manager it isn’t their problem. We now have to mess about phoning the supplier to come out and fix it! Isn’t that bonkers when you have just paid nearly 7k for a brand new kitchen and never used the appliance?
Again, no text message or email to let us know when the upstand was going to be delivered. The driver just left it on my drive in the rain. Which I was really annoyed about! Luckily it was covered in cardboard!
Overall we are really happy with the quality of the kitchen, however, there are some customer service aspects that need to be addressed in the shop which lets it down.