Wickes

A good hardware shop. Clean, tidy and well laid out. A good range of products, especially for the amateur like myself.

It's quiet as well, the staff are very helpful. I'm happy to use this shop and recommend it.

Garden flooring with low cost

Terrible service to help you to design/buy a kitchen and bathroom. They cancel the appoiments and never get back. They came to measure but impossible to have an appoiment after. So unreliable!! I do not bother to continue with them!

Was looking for Peashingle. Was met by the most grumpy old man who told me it was up there but to go round the long way, then proceeded to tell me I had the wrong trolley for carrying it. I only wanted 3 bags so I thought it wasn't a big deal.
He clearly had a face that would make an Onion cry!! Obviously didn't get his cooked breakfast this morning !! 😅😅
I'll be back for more though because yours is the cheapest in town.

A lot better service today. Lovely young lady took my order and I even got free delivery service. Thank you

Nonprofessional, unfriendly St Albans branch kitchen design manager and team, awful customer service!
We have ordered another white kitchen units to match the exiting kitchen units which were installed last year. However, the dark coloured kitchen have been delivered, unfortunately installed by independent builders. the staff who was responsible for the mistakes didn’t replied any of my emails. The worse thing was , the manager lied and bullied me by saying the wrong colour has been chosen and told me go away. Then I have contacted customer services , the guy told me to file complaint through Wickes’ website over the phone . After I filed up the form and a long wait, the customer service team told me that they could not do anything ,they forwarded the complaint to St Albans branch manger. After one month, still no reply from anybody.
Where is the consumer rights? I may have to go to the court to get justice.

Useful "trade" store. No real frills but generally good pricing. Has most of the essentials for trade users and keen DIYers. Close to Homebase if additional things are required but the stocked range is quite extensive.

Awful customer service!!! We had 3 appointment cancellation because they said the bathroom designer was ill which is understandable. On our 3rd appointment we were not even on their list. I asked for a bit of consideration because they are the ones who rebooked us and I took the day off for the appointment but they said no they cannot give us a few mins just to look at the design. They are awful! The need to change how they do things.

Cold welcome on a cold day . Went in to buy some emergency rock salt for my driveway . What terrible rude staff no a good morning or a thank you . Worst staff I have ever come across . Rude and arrogant