Nationwide Building Society

I visited the branch today, just before noon. The young man on the customer care counter was like a ray of sunshine. My case was dealt with within minutes, he was polite, friendly and a credit to the branch. Unfortunately, I didn't get his name, but you must know who was on duty at the time. He deserves a pat on the back at least.
Helena Martin

I love Nationwide. I have always found them fair and helpful when you need them. I have never encountered a troublesome staff member and I have been with them for around 25 years. I only use Nationwide and would recommend to anyone. Also their internet banking is straight forward and designed in an excellent manor for ease of use :-) x

My case is very special, refused by almost all other banks. When I feel helpless and exhausted, they solved my problem. And also the staff gave me an appointment the same day. Really nice and helpful.

Always a good ATM , convenient as its next to the mall but it doesn't have any roof so maybe not so much if its raining.

would give one star if possible staff rude customer service needs a major improvement terrible bank to deal with

After opening an online savings account, I experienced problems . So I phoned the national helpline and got hold of Nick in Cambridge, who assured me my money was safe and went the extra mile in trying to resolve the situation. He was truly professional , empathising with me , getting other departments in nationwide ( that were lacking ) involved, and finally getting the problem resolved . Nick kept me updated regularly. He is a credit to nationwide !! Thanks Nick for all your help .

Why is there no local Cambridge number to ring? 0345 numbers are expensive. And nobody answers the 0800 number.

Came in on a weekday to cash a cheque and had a mixed experience. The staff were great with not too long of a wait. However a mask-less, homeless junkie forced his way to the front of the line of about 4 people. I didn't say anything for fear of being attacked by the clearly deranged individual but he was obviously making people uncomfortable.

The highlight was that he couldn't withdraw the money he was after as it hadn't been deposited by his brother yet. A fact he was not shy about as he was speaking so loudly he practically announced it to the whole bank. Guess you'll just have to put up with the cold sweats and cravings a bit longer my putrid friend.

Well done to the staff for handling the situation.