Grays of Holbeach Mitsubishi and Ssangyong

Purchased a used BMW 4 Series of all things from these guys. Would happily recommend them to anyone.

Dealt with Darren for the most part who was helpful, informative and really very patient as I certainly took my time making decisions. A genuinely decent chap and a pleasure to do business with him. Even my Mum liked him and her standards are high!

Slight issue with the windscreen on day of purchase but the mark of great customer service is how well issues are dealt with. All sorted, no questions, no problems so top marks again.

Will be checking out the website next time we are looking at changing vehicles to see what they've got.

Thanks for the great service Darren - perhaps see you again in the future.
Cheers, Martin

Recently bought a car from this garage after searching and visiting many garages .
They couldn't do enough , best sales service I have experienced in a very long time .
The sales manager and staff ought to do training lessons to other garages especially in the king Lynn area as they are rude and not at all interested in their customers.
Thank you Martin and team we will be back for another car in the not too distant future .

I needed a new tailgate lamp and was quoted one or two weeks for this.I travelled 25 miles for them to have a look.Three weeks after I phoned them to ask where was it?
I then went today - two months after and having chased them time and time again and having booked it in and travelling 25 miles again was told that it had come faulty. I was angry and criticised them but instead of an instant apology i was attacked for criticising and told that it was not all that bad in terms of the world's problems -patronising indeed!
Of course I realise that it was not Grays fault entirely but having waited two months without any word from them without phone calls back and having to go to collect my car thinking that everything was good but upon inspection it had not been done, what does one expect especially from the garage where one had boug,ht the car??
I shall never go back to Grays and they did put on three wiper blades but I could have these done locally1
Service - totally poor!
I do not need Peter Gray or whoever to point out what Problems there are anywhere else, I just wanted a garage from where I bought the car to give me good service but there was none1

Had a poor customer service experience here. Went into the showroom and up to reception which wasn't manned. The secretary was in the backroom on the phone and an older chap was a few feet away on a laptop. He didn't look up to acknowledge me, nor offer the customary "someone will be with you in a moment" or "can I help?".

After a couple of minutes waiting the secretary came off the phone but was then generally chatting to a mechanic whilst the gent on the laptop continued to ignore me. I walked around the showroom but couldn't attract any attention, so I approached the older gent directly with an "excuse me" which was met with a peculiarly terse "yes?". I asked him about a model they had advertised for sale, only to be told it was a courtesy car and wasn't available to view. No offer was made to make it available nor mention made of the other car of the same description on their website. As he appeared in no mood to carry on the discussion I left.

Grays are my local Mitsubishi dealer so had wanted to shop local if possible, or at least get them to service my next Mitsubishi but such was my experience I have now ended up buying the same model through an internet sale and getting it delivered.

I would like to start by saying I was very nervous buying the Ssangyong Saracen, but from the very start Martin was up front and very informative and made me feel at ease. I ordered a top box and tow bar for the car and was informed there could be up to a 2 week timescale for the top box; however when I went to pick the car up, Martin was busy with customers so I had the pleasure of being met by David, who I now know is the owner. He went out of his way to make me feel really confident with my decision, a very genuine person. To my surprise, when the car was bought round front, it had the top box already on, I was so amazed with the effort that must have gone in by all involved to have this fitted within a couple of days. I can safely say without no question of doubt, I am in good hands with this David, Martin and the rest of the team, in this tremendous, organised family run business. Thank you. I wont be going anywhere else in the future.

Went as a motability customer. Had a good hour plus test drive with a Outlander PHEV. Really enjoyed it, and the service was great at the dealership too. So I ordered one there and then. Really nice helpful people, with a good village type vibe, big 👍👍 from me...

Serviced my mitsubishi eclipse just recently. Excellent family run business. Explained everything to me professionally. Went the extra mile with everything. Felt like a customer, not just a number. Highly recommended. Special thanks to John. Regards Rob Powell.

After experiencing less than satisfactory service elsewhere, I have to say, dealing with Grays was so refreshing. Cameron went above and beyond to exceed my expectations, fantastic customer service - I would have no hesitation in recommending. Very grateful for Cameron's help.