Roy's Motor Co
242 Sprowston Rd, Norwich NR3 4HT, United Kingdom
4.6
71 reviews
8 comments
J8W3+QG Norwich, UK
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Monday: 8–17
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: 9–13
Sunday: Close
Tuesday: 8–17
Wedneasday: 8–17
Thursday: 8–17
Friday: 8–17
Saturday: 9–13
Sunday: Close
I bought a used Lexus RX400H, and was looking around for someone who knows about these cars .
Ian is professional, knowledgeable, friendly and honest , their mechanic is very experienced and was able to diagnose the problems in my car and fix it , I ended doing a big job with them with full service and MOT and waited for few months before rating the job !
All I can see is they know what they are doing and I would highly recommend taking your Lexus to them !
I was told that the is perfect and it had no accidents. I told them that I am settling off and it will take me 4hrs as I was travelling from west Yorkshire.
I asked my cousin for a lift and got there after a 4 hrs journey.
Upon my arrival when I saw the car I noticed straight away that the car had been sprayed silver on the rear passenger door not blue and the car paint work was in 2 colour tones and it was very apparent. This made me think the car had been involved in an accident.
I decided to check the body work properly.
I noticed that both bumpers had been replaced and they were missing the screws on the joints where the wing/ body meet bumpers. I could just push the bumper out with very minimal force just with my finger.
I was very disappointed after wasting a whole day as well as fuel and mostly at the fact the owner Mr Robin was not truthful. It reminded me of the movie Matilda.
Just be aware, when you want to buy the car take someone with you check these.
I live over 6 hours from their garage but they did everything they could to make the remote process of buying as simple and professional as possible.
Once I had found the car I wanted I hounded them will all sorts of enquiries about the car and asked for videos of the underside amongst other things. Their response?….a detailed video call at my convenience to give me a live video tour of every aspect of the car. Any request I made was met with a can do attitude and I was not disappointed.
Once I had made a long 8 hour journey down the car was spotless, sat on the forecourt read to go for a test drive. All of its service history was ready to view and they could not have been happy to field any further questions I had. I was met with a very upbeat Robin, who made the buying process on the day a doddle.
The car itself was in superb condition and had been kept in the garage over the weekend after being fully valeted.
I would not hesitate to buy another car from theses guys although I feel my Landcruiser may be going for a while yet.
Thanks to robin and the team at Roy’s motor company. Fantastic service.
When I arrived I was greeted with a warm welcome from Robin, and the hospitality continued as I inspected and test drove several cars.
I thought of myself as a difficult customer as I struggled to make a decision between 3 cars. As this went on for 4 and a bit hours, you would think that the dealer would begin to push you to make a decision. Instead, Robin was there to answer all of the questions I had, and being generally helpful. He said "Take all the time you need, this is an important decision." And "The way I see it, if I sell you a car that you're not happy with, it's my fault." That's some ownership you don't see often.
Eventually I got to the car that I wanted and we signed paperwork over a coffee. I have to say, it was an incredibly relaxed atmosphere without the bs. Nobody is trying to trick, corner or pressure you into buying what they want you to buy (had a few of those before). A humble and trustworthy establishment to which I will send anyone who needs to buy a car.