Graham Walker Ltd
28 Bumper's Ln, Sealand Industrial Estate, Chester CH1 4LT, United Kingdom
4.2
64 reviews
8 comments
53RJ+GQ Chester, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–13
Sunday: Close
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 9–13
Sunday: Close
I phoned Graham Walker Ltd on a Friday to discuss a vehicle they had advertised. The first thing that was mentioned was the car has only just been advertised, however they were happy to discuss the vehicle and the various details. Following our discussion, I agreed that I would pay the asking price (circa £23,000- I agreed at the asking price following negotiations). Matthew, the salesman then agreed that the car was mine, however he could not take a deposit because he needed to discuss with his boss Graham. Matthew therefore said he would give me a call before 10am on the Saturday morning to take the deposit and he reiterated the car was mine.
I did not receive a call back as promised by 10am and I therefore contacted Matthew to place my deposit, to be informed that the car has now sold for £1000 more.
I feel this was dealt with unprofessionally from a reputable company which sells high end performance cars. Following a discussion with Graham all he said was that he was sorry that I was not offered the opportunity to purchase the vehicle at the increased price.
I would not recommend or purchase a vehicle from this company in the future due to false promises. If this is how you are treated as a customer pre-sale I would question post sale customer service e.g for warranty work.