Halfords Autocentre Dartford

Whoever called to advise about the work that my car needed doing to it was incredibly rude and condescending. Even left me on the phone whilst he just walked off and didn't say he was going anywhere. Extremely bad attitude even when collecting my car. Took it elsewhere in the end and not even for a cheaper quote. Purely because of the bad customer service. Will never return!

Went there for an MOT. It was a very smooth experience. And thanks to the Manager (I think Steve), I was added to a promotional event and received a discount. Very pleasant to deal with as well. Overall very good experience.. thanks

DONT WASTE YOUR MONEY HERE!!
There are many well reputed garages around dartford who genuinely cares about you and your vehicle, take your car to them.
I booked in a number of health checks at the Dartford branch via Halfords website. When I turned up for the appointment the staff wasnt really happy to delegate a staff to do the checks and told me to come back another day. Day before the second appointment date i received an email notifying my appointment is cancelled without providing any reason..

Booked in Sunday as they were the only garage showing available slots. Website showed availability and to drop car off for 10:00. I drove 40 mins to get there and on arrival was told that the alignment machine it's broken down.
Not good enough considering website allowed me to book in. If I book my car in and drive 40 mins to go to a garage having already paid for a service I expect it to be done.
LOOKS LIKE THE STAFF DOESN'T WANT TO WORK ON SUNDAY MORNINGS, so don't book Sundays there, as they will find excuses to cancel your booking
Biggest inconvenience. Unacceptable customer service.

Avoid! Very inconsiderate! I serviced my car a wheel before an MoT. I took the car in and they failed me when I told them to check everything at any expense to prevent the car failing. No one seemed to care. Very disappointing and the failure is due to a £1 part.

Took my car here a few months ago and the service recieved stinks. My mate literally said the same which is why I'm on here to tell you to take your car somewhere else. They couldn't fix an Air conditioner after 4 attempts. Don't do it.

Disgusting service. Had 3 new tyres fitted 2 of which went flat, it was 3 days before I noticed. Took it elsewhere, they had failed to check the valves which were leaking. Where I took it told me they automatically put new valves on every time they put a new tyre on. Will never ever use Halfords again and the manager has attitude problem

Avoid Halfords for your car. This place is ran by kids it appears who do not care.

Booked and paid for online last week before the snow came for two new tyres with alignment for today at 2pm which is during my lunch hour. I only went to work today with my current tyres on the limit as i was under the impression i was going to get new tyres, as work is half an hour walk from Halfords. Brought the car before 2pm as requested and left the locking wheel nut and fob with the uninterested guy in reception and proceeded to walk back to work. I was on the phone to a friend when i started receiving a call on the other line but the number was witheld and no voicemail was left so i carried on talking to my friend unaware who was trying to call and with the abundant spam calls these days i assumed was another as no number was shown. Then about 10 mins later another missed call. So i though surely its not Halfords. I was by now near to work and called halfords number for the centre using the online number and was on hold for ages by which time i was back at work. Eventually get through and he tells my my tyres arent in and possibly was an error with the online order (even though i was charged??) He said he tried calling me, but i told him if he didnt leave a voicemail how am i meant to know who it is plus the number is withheld when they call. So i walk all the way back for my car with nothing done and they said they dont know why my tyres werent ordered to the centre and to call customer services. When i get back to work only then do i see my order is cancelled as they just cancelled it. Customer service cant seem to find out why my order was cancelled and why i was not told before today. personally i think its down to the kids running it within the auto centre who didnt do the order when it came through. All the boss at customer care could offer was an insulting free MOT or £15 off tyres... yeah, right. F off!!! one star only for the customer care lady who tried to help me, the rest are incompetant and get 0 stars, maybe it did me a favour as maybe the tyres might have been put on wrong!