Halfords Autocentre (Woking)

Sometimes things don't go right, but that's when true customer service shines through. Amir not only put the issue right but went above and beyond so demonstrate I was a valued customer. Turned a negative into a positive - can't ask for more

Just wanted to say what a fantastic auto centre you have a Poole Road in Woking, all of the staff go above and beyond to help and it’s not all about making money for them it’s about customer experience and that’s why I love it here so much, a big thank you to Damian, he has been so helpful over the years, keep up the good work guys fantastic service

Just had brakes done and the service was excellent. Really helpful staff and I even saved some money with their assistance.

This is one of two garages I would be happy to go back to out of my entire 48 years of driving. Honest, helpful and good value for money, compared to all the others I have used. Brilliant!

Helpful, Dont know why you sent reply that you did.
All I purchased were windscreen wipers which were fitted perfectly. The person that delt with me was helpfulI I stated helpful in my review. Had I had a full service & was pleased I would have given 5 stars, but not for fitting windscreen wipers

Booked a 3pm slot. Got there and they said it couldn’t be done until at least 4:30. This wasn’t ideal for me and I wasn’t very happy about it. Thankfully I had the time that day but had I not the best option was after the weekend. I had a slow puncture so this also wasn’t ideal. Poorly run online. Guy in the showroom was very professional and was clearly doing his best to handle a bad situation. Online 0/10 in person 10/10.

We booked to have our tyres inspected / changed because one of them was going flat. Whilst the appointment took a bit longer than they had estimated, the staff were extremely helpful. They showed us a video of the nail in the tyre and explained why they couldn’t legally repair it. Unfortunately there was a mix up with the delivery of the tyres we had chosen, but they gave us tyres of the same quality / value at a discounted price checking first we were happy with that and honestly laying out the options. They kept us informed as we went along and overall were just really friendly, helpful and apologetic. We’re not local, but if we were I wouldn’t hesitate to go back again. Top notch customer service

0 stars if I could.

I just yesterday had a service that took 6-7 hours to complete from drop off to pick up and I've just had to pull my car up on the side of the road due to white smoke coming from the engine, I opened the bonnet and found the engine oil cap OFF leading all of the engine oil to spill all over my engine. The cap which I can only assume but full heartedly know the service men left it like that as no one else touched my car from receiving my car yesterday to now (less than 24 hours later.)

Now I'm having to waste more of my day waiting one hour for them to clean my engine as all of the oil was on it.

The customer service that I received was degrading and very patronising and I didn't expect this service from anyone at Halfords auto centre let alone the whole team.

I've made a full complaint to their live chat as the phone number doesn't work.

Don't go here.