Kwik Fit - Nottingham - Daybrook

I took my car for repairs but unfortunately my car key fob came back with a damage. The charge for the repair was ridiculous and my partner warned me to withdraw from their service but I refused. I handed my car key to them in whole good condition but I got the car back and the fob broken hence it left the control to work intermittently. Initially, Micheal the manager advise I buy a new battery and a new key fob with his words to refund me on the key fob purchase. I bought the key fob and a new battery but the controller won’t work. We rang Honda office where we got a quote of £206. Micheal had refused to take responsibility nor accept the damage. I rang his manager Steve Cale but it turns out that he would choose his colleague over his client. I have rang Steve more than twice and our conversation always ended with him promising to speak to Micheal to find a solution. It’s over a week now and the team has refused to take responsibility nor replace my key fob. I will strongly advise you don’t patronize them except you have some spare cash in case of further damage

I had a slow puncture. I called Friday at 4pm to arrange a new tyre. I wasn't expecting to be seen on the Friday. So I wanted to know if I needed to make an appointment for the following day.

I was told no. Just bring it in at 8.30 and it would be first come first served. For me this was fine.

But when I arrived at 8.30am I was asked if I had an appointment time. Obviously I didn't. I got the we are very busy and you should have made an appointment....I was arrived before the site opened. I was first to the desk!

It is now 11.36am and it is taking an age to change two tyres. There goes a Saturday morning due to them not informing me when I called that an appointment was needed.

I had a problem with one of my front tyres and didn’t expect to be seen on a Friday but they booked me in for that afternoon. Very grateful for the service I received from Mac, would definitely recommend bringing your car in here. Many thanks for all your help!

Fantastic service. Staff are so accommodating even when I turn up with a mechanical emergency near closing time. I would highly recommend.

Superb friendly service. Pete and the team were excellent in replacing my tyre after a puncture. Professional and courteous, 5 star service. Thank you

Fantastic support and help from Jai and Marco on Sunday 20th November 2022 when we were dealing with a puncture off site. They deserve recognition for their customer support. Thank you both!

Went in to have a screw removed from my front tyre. Car was in for about 45 mins, while staff worked on it. At the end, screw removed and no charge!!!!!! Amazing service. Still cant believe they did not charge me. Excellent.

After hitting a pothole I took my car to these and they managed to sort me out with a new tyre and tracking done. Considering I didn't have an appointment they were very good at getting me back on the road the same day.