VMS Vehicle Hire Stevenage

Good vans with competitive prices. Would score higher but booking out and in process takes ages. Took 35 mins for agent to take photos of and note all the marks . Yet insisted the new tech makes it easier. 45 mins total from arrival to getting in the van for a pre booked rental. Never had this elsewhere.

they pride themselves on honesty, i was given a price from the central reservations and then passed to my local branch, who were not able to price match, this i understood but when they gave me there " best price " it was higher than their original quote. does not seem honest to me.

We needed a van quick and when we called on VMS we got an Excellent Service, they are Friendly helpful and offer great prices. Would not hesitate in using them again.

Just want to say a massive thank you to all the team at VMS as the service was amazing and the vehicle was just perfect and suited the exact needs for its purpose. Would highly recommend and will be using again.

Did what they quoted at the price they quoted. £128 for a 7.5 tonne lorry for a day. Great value. Their fuel charges however leave a lot to be desired. £29 I was charged having driven no more than 40 miles and I put £13 worth of diesel in it before I returned it as the needle wasnt quite touching the line.

We hired a 3.5t van to drive over to France. The whole booking experience and service from the administration staff in the Stevenage office was excellent. I would definitely use this company again.

We booked a 9 seater van or similar in April for a group holiday in August. It was a fairly painful process making the booking, but managed to get it done. I then visited branch on a couple of occasions to make sure everything was in order and a deposit was taken. No problem.

I then visited branch a day before we were due to collect the van on the off chance it was in branch. This was so I could look at the luggage space. I was then presented with 6 seater crew van which they deemed acceptable. Despite us booking a 9 seater.

I was then told this was a booking error, but a driver was on his way to collect the 9 seater from Norwich. Not a problem, we still had time to get it to the Stevenage branch. Upon the driver collecting, the van apparently had an engine management light on and subsequently was taken off the road.

The solution? No alternative vehicle offered and not a care given. Just a "thanks but we can't help. We only have one 9 seater in the fleet". The branch manager suddenly had the afternoon off work so I could not escalate the issue with branch.

This sounded all very odd and I suspected was a booking/vehicle assignment error and they were now making excuses. One 9 seater in the fleet?

I managed to speak to head office that did their best, but ultimately the responsibility sat with the branch manager.

Fortunately, the group going on holiday had our own cars so we could travel, but our holiday could have been ruined if we did not have our own transport.

I requested a call from the branch manager via head office with a gesture of goodwill to recompense for the inconvenience and afternoon spent trying to find a 9 seater at such short notice. (We also lost out on our third party vehicle excess ensurance because this was no longer needed but too late to cancel).

I'm still waiting for that phone call from the branch manager.

I appreciate that these things happen and if a company is busy they may not have another vehicle available, but the customer service and care was shocking. No real apology, no care for how we can get on holiday, no follow-up call. They didn't even offer us 2 cars or vans at the same price.

We went with VMS because they offered a good rate and on the face of it, a professional company with branches across the UK so expected back-up you perhaps wouldn't get with a small car hire company.

After the customer service received I would not use VMS again, nor recommend them.

VMS have proved to be excellent. Helpful honest and decently priced. Amanda Sivori has been a real star too. Thanks VMS. From Mango logistics