Hertz - Ashford - Ashford International Railway Station

My uncle used to rent off Europcar when he would visit us in the U.K. but they are now closed Permanently.
So the thought let’s try hertz ...... mistake !!! Hertz has a very Rude manager believe Jo was her name ! We felt like she didn’t care about us as customers and didn’t want to really give us anytime of her day !!
My family member and I ended up going to Avis (10 steps away )
Greeted by a smile from the Avis manager called Paul. Paul and Robert looked after us at the start and Richard Checked us in... hertz = poor customer service
Avis = great customer service !

Today was a complete nightmare for two lovely visitors from the USA who stayed with us totally due to Hertz Ashford. The phone number on the web page does not ring out.Same number on mr and Mrs motley’s booking form. I emailed yesterday with a question no reply. We tried to retun the car this morning only to find the road blocked no info from the Hetz office to redirect. Mr Motley had to pay a taxi driver to drive in front of him to show him the way which is miles from the normal entrance. They were en route to Newcastle and needed to be in time to catch a train from London. This whole no sense took 1.5 hrs! I only hope they do t get to Newcastle and find Hert there closed! I was embarrassed to be British.

Went to Hertiz in Ashford to pick up a car everything went ok until I noticed some scratches on the left hand front wheel and small on the rear. The old boy didn't that any pictures of the scratch. When returning the car back I been caused of the scratch plus scratch on the left hand of the body what had been noticed already.

Great staff, good car. Pain to get to.

Worst experience of our lives !!

To begin with we were very badly received at the rental office. As English is not our mother tongue we had to ask several times to repeat or speak more slowly, but the person who welcomed us did not want to make an effort to help us. They seemed in a hurry to get us out of the counter.

We wanted to do an inventory of the car with a person from the company but we were told it was done before we rented the car. So we trusted them.

We headed alone, on the other side of the station, into a very dark multi-storey car park. Surprisingly, the car we were rented is smaller than the one we booked at the beginning.

When we get on the car we notice scratches on it but we settle in with peace of mind because we were previously assured that the inventory of fixtures was done before we rented the car. Very bad action on our part !!! When we returned the car we were accused of having caused the scratches ourselves ! While we can see on a picture we took in the parking lot that the car already showed its scratches. But no we have to pay for the repair of the scratches that were present before our rental ! incredible
It should also be noted that just over half of the car was filled up. But no one at the counter anymore, we met the person who received us who was leaving by car from the car park.

and of course as good tourists we are, we have signed the rental contract which states that we agree with the inventory of fixtures that we have not even been shown....

A good way to end the holidays!

Sorry, bit late late in reviewing but I have to say what a brilliant experience. The lady was very pleasant and most helpful for my pre booked van hire to take me to St. Pancras where I left the van with very busy but attentive staff. All in all a good rental. Yes the van in its short life had seen way too much damage but EVERYTHING is photographed for pick up and walk round and used when you return the van. Damage is caused by people who just don’t care and paid for by their insurance or the company they probably work for because you and I would not treat our own cars likes this so why do it to someone else’s.

Nearly forgot to say. The Hertz desk is in the Eurostar reception hall but after a short walk from the BR station through the walkway to the other side I made it. Dont think this is made clear but I maybe mistaken.

I am very surprised to encounter worst staffs in UK and specially there is a avis budget cars nearby which is equally worst. They are in competitive to each other to win who is the first..

Despite the fact we hadn't made a booking, the receptionist Jo was incredibly helpful and not only found an automatic for us on a very busy Friday, but made sure we got it at the best price. Lovely friendly service, thank you