Enterprise Car & Van Hire - Harold Wood

Wonderful enterprise rent a car, I’ve rented from here many times, great service as usual and the staff are very nice and friendly. Great team 🌟

So I booked a Astra/focus size vehicle which wasn’t available so got a free upgrade to this brand new vauxhall grandland X.

The car was spacious and very well spec’d, leather heated seats, heated steering wheel, lane assist, Apple car play, pan roof etc but the only downside of this vehicle was it was unleaded and the fuel economy was quite poor, other than that it’s a decent car.

I was seen by Lee who served me very professionally, got that 10/10 service.

Definitely will be looking to hire from this branch in the future. ☺️

I had to collect a courtesy car at very short notice, courtesy of the AA due to a problem with my car.
I was quickly helped by Lauren who was brilliant in arranging a car in no time at all. She went through the arrangements thoroughly and was so polite, professional and empathetic. I was very pleased with the service I received.

After someone crashing into our car during the later stages of my partners pregnancy, we were advised to contact Enterprise in Harold Wood for our courtesy car. Nageebullah was very helpful and although we were advised we would need to wait a couple of days, he managed to get us a like for like replacement later the same day. A very good service and professional communication from beginning to end. Would definitely recommend.

I waited for more than 6 weeks for my issue to be sorted, but no luck… Now, I am writing my review.
I had very good experience with Enterprise when I rented cars during my travels in the US, but I had the worst service ever when I rented a van from Enterprise Harold Wood office for my house move.
As a result of unsatisfactory service (details below), they promised to refund my money on 24th Sep. I still haven’t received it. I talked to different people on the phone more than 10 times in total. I emailed both UK and US customer support teams, but no luck.
Details:
On 8th Sep, I booked a “Vauxhall Vivaro 5.9m³~ or similar” van to be collected at 10:30am on 23rd Sep.
On 22nd Sep, someone called Omar called me and offered a larger van to be collected at 1pm instead of 10.30am. I accepted.
On 23rd Sep, I went to Harold Wood office to collect the larger van at 1pm. The van wasn’t there. A lady called Nikki first offered me a small van even smaller than the van I originally booked. I refused. She then offered me a Luton van which they offered to deliver to my house at 2.30pm. I accepted. The van didn’t arrive. Nobody called me to give me an update. I called them at 2.30pm. They said they can’t reach the person who rented the Luton van before me. They said they will give me an update soon. They called at 3.50pm and offered the original van I booked incl. insurance with no charge. I refused as that was not enough to compensate the 6.5 hours waiting time for me and the people who will help me with the house move. I asked for the refund of booking fee which Nikki accepted on the phone. They didn’t even deliver the van. I had to go to the office and pick it up at 4.35pm. It didn’t even have a proper key. It was broken and they had to tape the key to make it work. I had to accept it in that condition as that day was the last day in my current flat and I had to urgently move my stuff. I went to bed at 3am that night.

I came to this enterprise for my courtesy car, and was greeted by Eva. Eva talked me through everything I needed to know, was very polite and professional! I would definitely recommend.

Ridiculous customer service, ever since Toby the line manager left, Everything has gone downwards brushing off AA booking customers even-thought there are vehicles onsite or a vehicle could have been sourced.

i had good experince while renting my car from the Harold wood branch. Eva Carvalho was perticlery helpful. i will use them againe

Excellent service. I have done more, than 30 rentals here in 2020/2021 and never had any issue. The staff working here are always nice and helpful. Well done guys. Thank You!