Europcar London Park Royal

Absolute joke of a company!!! Courtesy car turned up 24hrs late, rude when dropping it off. I taken a picture of the petrol and signed the place it was full to,taken a picture of the petrol before I gave it back yet a month later they've tried to take £30 out my account when I've rang them they have no invoice for it and I have to prove they taken it... be careful with this company that's all I'm saying

It take me tow hours to get the car . There is one of the staf asking me so many questions , he ask when you arrive to uk while he get my passport and ask about airplane ticket and visa and prove for hem you are not living in uk and ask Maneger he came ask me you have to have tick back to my country , totally bad treatment and poor procedures, and believe it or not before one month i have rent from stansted airport Same co .
And they have all document , last time for me with them .

I have never left a bad review in my life, this branch is absolutely terrible please avoid this branch at any cost. They are completely unreliable and getting through to one of the sales team let alone a senior member of the team is very difficult and you can forget about speaking to the manager. I asked to speak to a manger and they transferred me back to europcar general team not this specific branch. Absolutely terrible

Absolutely the worst car and van rental in Europe, over priced terrible service, rented a van was absolutely filthy in the back and front. Complained and nothing happened even though I had the video to prove it.

From the initial reception and collection to the actual use of the vehicle and the drop-off; everything was perfect! Honestly I don’t understand where the recent negative reviews on Google came from as my experience here was excellent. The gentleman that showed me to my car was professional and friendly and very informative about everything the car had to offer and he informed me about what I should do should the car ever have any issues. The car itself was very good very clean and very intelligent; it had a feature called “adaptive cruise control“ which made travelling through France a complete breeze as my feet were resting throughout the journey. I’ve given this company and branch full stars as my experience was nothing short of perfect, many thanks!

We had a courtesy car as our car had to be repaired. Excellent service provided from day 1. A special thank you to the Lady I spoke to who helped me to arrange the pick up. I didn’t have any infos in hand but she was very patient with me and found the booking and done everything on my behalf. I would highly recommend Europcar Park Royal to everyone. They will look after you….

I had a long term car rental while waiting for my new car to arrive and have to say what a flawless service for a car rental company!

From the point of making the booking (under a fantastic price comparing with others ), to the point of driving a trouble free car, to later extending the rental in such a quick efficient way at a fantastic price again and to finally dropping off the car... all very easy, efficient stress free!

Also the guy at specific branch is really speedy , polite and helpful which just adds to the experience!

Totally different experience to other car rental stations
1000% going there again if I need to

Do not use. Passive aggressive staff. A closed express lane. And no apology even when it was clear that they were in the wrong. Never using Europcar again.

Oh and don't bother complaining to head office. They take the word of what the local office claim and gaslight you into indicating you were in fact wrong, despite evidential proof of the opposite.

Companies like this won't be around for much longer. Phew.