Enterprise Car & Van Hire - Beckenham

Rented a van for the day. Van was spotless & well maintained. Excellent hire experience, would totally recommend hiring from this company (Beckenham Branch).
I would like to say huge thank you to Will K & Fola, Beckenham branch. They were absolutely amazing. Very efficient, with fast and polite customer service. Thank you & keep up the good work!

Do not use this branch!!

We had booked 2 vans for 8 days rental, and despite booking 3 weeks in advance we arrived at the arranged time only to be told that they don’t have any vans available. They say they called to advise of this problem, but it turns out they called us 10 minutes before our booking was due to start.

They spent a while recommending other van hire companies that we could try, but seemed reluctant to phone their other branches to check stock. Could not seem less interested in our business if they tried.

I really cannot recommend anyone uses this branch, and will avoid at all costs in future.

After a breakdown on M11 with family car, needed to rent a car for 4 days at short notice. Enterprise Beckenham provided a professional, friendly polite customer service from Will which was pain free from start to finish. Would definitely recommend and use again. Thanks again Will.

Not a good experience at all. Had gotten a curtesy car from this company through my insurance company. Met a Caucasian women from enterprise at the garage where my car was getting fixed. She did not introduce her self to me, the women who worked at the garage did and then she walked straight pass me in front of me got into the car and didn't have much communication with her. Her customer service was very poor it was like as if she was looking down at me.

Great service from the team, good selection of cars at reasonable rates - fast becoming my go-to for rental needs! Can get very busy in the mornings as popular for pick up and drop off, but lots of staff so you never have to wait excessively long. So far I've always received great customer service which is very important to me.
I'd love to be able to do Sunday drop-offs (and pick-ups, but would settle for drop-offs) as trying to drop a car back Monday morning before legging in to the office means a bit more of a rush than I'd like, but as I said before, plenty of staff and they're quick so it's doable if needed.

Fantastic customer service and a brilliant van. Emma, George, Fola, Lemmie, Will and Rume are an absolute credit to Enterprise. The quality of customer care they provided was outstanding. I would highly recommend hiring a vehicle from this branch. I will certainly be using them again. 5 stars all the way, from the van I hired, their customer care and returning it. Nothing was too much hassle for them and they really looked after me. Thank you so much and I look forward to hiring another van from you soon.

Would definitely use again, Fola and his team were really friendly and professional even though their phone never stopped ringing!

Absolutely appalling!
We organised a car to hire over Christmas 2 weeks in advance as I am disabled.
On the morning of Christmas Eve at 7.30 when we are supposed to be collecting the car they send us an email cancelling our car without any alternative. They have completely ruined all Christmas plans. We had a similar issue with them last year.
Absolutely shocking. Avoid using at all costs.