Exec 4x4 & Range Rover Hire
Old Barn, Unit Two, Oxford Rd, Ryton-on-Dunsmore, Coventry CV8 3EP, United Kingdom
4.6
18 reviews
8 comments
9H47+43 Coventry, United Kingdom
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Monday: 9–17
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 10–13
Sunday: 10–13
Tuesday: 9–17
Wedneasday: 9–17
Thursday: 9–17
Friday: 9–17
Saturday: 10–13
Sunday: 10–13
Thank you!
This “company” rented us a Range Rover, and in the middle of our lease period, an “enforcer” turned up to “recover” the car. The reason : apparently at some point during the evening someone had tried to steal the car (which they apparently failed to do), so this very threatening man turned up the next morning claiming we had violated the lease conditions of the rental by not locking it! We had had the car for 3 weeks at this point, and had always ensured both locking the car as well as putting on the additional steering lock. Before making his presence known or letting us know of any issue, HE had already broken into the car using a second set of keys to let himself into the vehicle, moved the vehicle to a different street (which until that point was quite unbroken into and exactly where we parked it outside the house, with the steering lock intact), removed our toddlers car seat, and then barged into our home demanding our set of keys to the car. We were shocked, as this was the first we had even heard of any potential break-in, and he insisted it must have been our fault as we probably didn’t lock the car, despite presenting no evidence of this. He was very intimidating, demanded our set of keys and then drove off. When we tried to contact the company, they simply said they preferred to contact the enforcer (based in Coventry) if any security alarm went in the car, as opposed to us (who had it parked outside our home in London). So zero warning to the actual people leasing the car, those that could actually do something about the car being stolen, if indeed there was any sign it actually was!
Horrified and shaken by the whole experience, and the absolutely disgraceful way we were treated, we have filed a police report reporting the actions of this company, and are now filing legal action against these scammers to both recover our money (we were midway through the rental) and collect damages.