Oaks Services Ltd

Do not go to this place, they will rip you off So went to oaks services for a cv boot which they said it will cost £125! ,they ring me up saying we got bad news for you the part will come tomorrow! Well I need my car today! They said sorry we took it apart. So I had no car for a day
.the next day I went there to see what going g on with my car ,I get there and my is not there I said where my car and they said oh hes took it out on a test drive 30 minute later my car is back with half of my petrol gone BMW x5 3.0
And the price went from £125 to £492 and they add new wipers blades to my car which I did not ask for and they charge me for them
Avoid this place
AVOID AVOID AVOID THIS GARAGE
So I went to a different garage so I can get them to have a look at the work of Oak services and they come back and said there's a bit of play on the same side they done the work on wheel they said it could be the bearings as they investigated they realise that Oaks services forgot to put the spacer washer back on and said this car is dangerous to drive, there is too much play on the wheel AVOID THIS PLACE

Oaks services quoted me £50 to investigate a problem with the electrics in my door which inner lining had to be taken off to do so, I was told what the problem was and quoted how much to fix it which was £250. I could not afford it at the time and decided not to have the repair done. I was then told the investigation was £80 which was not previously agreed.

Apparently I was originally quoted for the door to be inspected and dismantled, not for it to be put back together again…. Which cost £30 extra it seems. On top of this, generally when being told ‘ that’s £80’ and passing the card machine over I would have expected to be paying £80. Nope, £96 was the total cost as this did not include VAT.

Finally, I previously requested that I picked the car up on a certain day, when I arrived the car was not ready to be taken away and so had to spend £20 getting an Uber to work.

I had no record of my original quote and should have got it in writing as the only proof of payment was the invoice created by oaks services and so could not get my money back.

So moral of the story is get quotes in writing and check the card machine before paying and don’t trust what is said by mouth as I was caught out both times. Oh and don’t take your car here.

Avoid at all costs.
Went to get my fog light replaced. They didn't fit properly leaving a visible gap. I was present all the while but at no point was I cautioned that the light wouldn't fit properly. Just tried to hide it. Further didn't attempt to correct the problem and charged the full amount. And was rude...

Brought my car in there with a broken clutch. They've done a very poor job at repairing it as the clutch feels very stiff and it's very hard to change gears. They did recognize that they did a poor job which I appreciate their honesty but I expected a better work for the money that they charged me.

AVOID THIS PLACE!! AVOID IT AT ANY COSTS!!
Do not make the same mistake as me, and all the other that put 1 star. if i could give 0 star i would, without hesitation.
I went there as my car was making a funny noise in the back, Martin the business owner, told me it is the Propeler, he made me pay 750 pounds to fix it, but when i picked up the car, the noise was still there...
He totally refused to reimburse me, and i am not even sure he did anything to the car, as it is the exact same as before.
You are never going to win to use their services, there are plenty of other garage around, don't waste your money there.
I really hope this place shut down, as it is unfair to rip off customer like that. Especially nowadays when everybody struggle with money.

Came here for a very last minute/urgent MOT having been let down by somewhere else. We called 4pm yesterday and were seen 10am the next day which was a Saturday.

Nice guys doing the MOT and it was done quickly. It didn’t cost us too much and I’m really happy we went here.

My niece is a doctor and her mini had a problem with TPMS - should have been a simple fix, but these guys charged her 50£ and have done so 4 times. Highly unprofessional. Not trustworthy at all. My niece now knows not to go there and I have found her a reliable solid mechanic. Avoid them if you can

Very unprofessional BE VERY CAREFUL WHEN GETTING A PRICE FOR WORK AS IT WILL GO UP BY A HUGE AMOUNT. I contacted them about doing a gearbox service on my car I gave them the car reg year and the exact gearbox model which is what you will need to give a accurate price for the work, Martyn rang on Monday the 02/07/2021 gave me a price of £350 which I accepted and the car was booked in for the next day the work should have taken less then 2 hours as I have had this done before, the car was dropped off at 9 am and Martyn said he would give me a call in the afternoon well never got the call so I rang them at just gone 5pm to be told they had not only ordered the wrong part but the price was going up by £100 and the car wouldn’t be ready till Wednesday as they had already started the work I had no choice but agree to the 30% price increase, I get a call Wednesday afternoon informing me that the car is ready I go over to collect it only to see Martyn scurrying to the back of the garage and leaving it to one of the very much junior mechanics to deal with me he informed me that the bill would be £540 when questioned he was clueless as to how the bill was now 55% higher then the estimate just telling me it took 14 lt of gearbox fluid had they done there homework prior to giving me a price they would have known this very unprofessional what also was very unprofessional was the fact the guy who gave me the bill just smirked at me needless to say they will not see me back there or any of my company vehicles, and if you still decide to use them get a price in writing and make sure they will not increase due to there incompetence.