Trinity Carpets Ltd

My husband and I purchased a carpet from Trinity carpets Cannock on the understanding we were dealing with experienced and knowledgeable staff. According to the A.C.G. association carpet group. We specifically told the salesman (Paul the manager) we didn’t want a carpet that showed shading or foot prints. On Paul’s advice we ended up with the ugliest, well shaded, foot printed carpet ever. Never have we been so disappointed.
After just 1 month of having the carpet laid, we have had no alternative but to seek advice from a reputable experienced firm and replaced the offending carpet, of which we are more than well pleased with.
It goes without saying that we will not be recommending TRINITY CARPETS

Brilliant service and helpful as always, I've had many family and friends that have used this shop and every one has been pleased with there services. Their knowledge of carpets, flooring and beds is second to none and the staff can not do enough to help you. Will definitely be using them again!

Fantastic range of carpets and a lot at an affordable price. The only niggle was the atmosphere made me feel a tad uncomfortable but that could've just been me.

We had a vinyl floor fitted downstairs and am so impressed with the quality of the work. We tried to level the floor ourselves and the chap that came to fit the flooring had to redo it because it wasn't great and he wanted to make sure the floor was perfect when finished. And it is really good! I thought the flooring company I used before were good but these guys are way better. Will definitely only shop here from now on ❤️

They are good sales men, until you hand over your money!!
You then have to fight to get what you have paid for and deserve.
Vynal flooring fitted badly big gap between skirting board and flooring.
Scottish guy, Stevie, very very rude, told us it was the skirting board that was the problem not flooring - He then went on to say we pay him £20 and they'd put some silicone down the gap (lack of professionalism and knowledge). Spoke down to me and my mum thought we'd fall for his lies being women it seemed.

Finally had some luck when spoke to Mark (very helpful guy) agreed to replace flooring for me and agreed quality of fitting was the problem also he was mortified when I told him my experience. he asked me to go back in and choose new flooring. I did this. When I left sales guy went straight to Stevie laughing as I looked back into store.
Weeks later Speaking to Mark as I had no contact. Funny, there was no record of me going back in choosing flooring! Luckily I took photos of flooring I chose

I do have to say Mark was very very helpful and he was stuck in the middle trying to assist me and dealing with not knowing I'd been into shop again as not documented by the sales guy (wish I remembered his name). I actually joked to family that they hadn't documented my choice when I seen him go straight to Stevie laughing once I'd left. But shockingly it was true after a family member went in spoke to Mark about me having no contact, Mark resent an old email asking me to go in store, I rang him telling him I did and I chose flooring, he was shocked as no details and when he spoke to guy he couldn't remember what I chose so I received a photo of completely different flooring. Thankfully I took a photo myself and emailed to Mark.

Mark was great, so was the LVT flooring guy and quality of flooring. Carpet and vynal now sorted also.
No thanks to the sales team in store! I'd never go back so many issues and rude comments lies.

Great place to shop for carpets and bed's

We bought some stairs and landing carpet from Trinity and had it fitted by them too. Really great choice of high quality carpet and helpful advice. The carpet fitter Neil was excellent, he was meticulous and did such a wonderful job! We will definitely choose Trinity again.

A big thank you to Mark and team for helping us find the prefect karndean for our home and doing an amazing job with the fitting and finish. After speaking to a number of suppliers I found Mark to be the most professional, responsive and adequately priced. Would highly recommend