Toby Carvery Ormskirk

Excellent roast dinner. I was full. Pleasant atmosphere. Would prefer the music to be switched off. Free coffee /tea refills would be good at very little expense to the company.

Warm and cosy and staff were friendly. Very easy to eat well at a good price. My husband particularly enjoyed the fruit crumble, I was too full to have any! I wish there was a dog friendly section, I would go more often.

Went on a Sunday so expected it to be very busy. 6 of us ate and we booked in advance. We had to queue for a bit for food but this went quick. Great selection of meat and lots of choice with extras. Staff Great and attentive.

Plates for carvery need to be hot not barely warm.
Choice was good but vegetables need to be hotter. Semi warm veg on barely warm plates went cold quickly.
Staff in charge attire not professional/smart enough .Suggest management uniform.
Price not competitive with local establishments. Not value for money.
Why is carvery £4 dearer on Sundays? for nothing extra.

Please don't eat at this restaurant it's food an service is awful you have to stand an wait in a queue like school meals if it would been our choice in the first place to eat we would have left as was our family members felt obliged to stay .starter prawn cocktail came with no sauce we had to ask for it my brother soup was cold had to ask for hot one brought it back microwaved ! An my nephew queued a good 20 minutes half way through his food had a huge red hair in which he obviously brought to the attention of the staff member who said he would take him to front of the queue for a fresh meal which to our unbelievablmemt the manager refused the waiters suggestion an told him he would have to queue again ! After telling him it was his or his girlfriends hair he's hair is cropped short brown an his girls wasn't red either ! We where half way through our warm food so he would have been eating alone he refused to.queue so had no tea ! Totally rude uncooperative manger iv ever met what happened good customer service he definitely didn't have any ! Rude horrid man .

Brilliant Carvery! Excellent value for money and the food and sides are excellent. I did have the king size but not really needed as the Yorkshire’s are a country in themselves and was too full for the chipolatas. Will definitely go again. Great service from the staff.

I just want to say that the lady carving (didn’t catch her name) on Christmas Day was the most lovely person I’d met in the whole place. She should deserve a raise! Also the serving staff (especially billy) were amazing! Considering the price, it was a brilliant Christmas Day! Well done to all.

Hi I’m Karen

Just to be clear, the food was pretty top notch actually. The waiting staff were fine. Not exactly cheery but it was New Year’s Day and franchise restaurants aren’t usually particularly good to their staff. Moral was low.

However, a simple mistake was made by our waiter. They had taken our drinks order and given one of us a double vodka and coke when they ordered a single vodka and coke. That doesn’t seem like a biggy really. And that’s exactly how we treated it as we went to pay at the till. We were splitting the bill but I just wanted to check on behalf of one of the other guests that we could have it amended on the bill. Probably the difference of a pound so I guess that makes me a stickler, but after what happened next, so be it!

After querying this with the first member of staff available replied “well he had a double so you’ll have to pay for it”. If they’d have said in any sort of polite way I would have said it was fair enough. But at this point I’d just thought it was a fault on the bill. My friend had no idea he’d drunk a double, unless he’s not told me, he’s trained chef/cocktail expert. But the way they spoke made me continue to question. In response they rolled their eyes and walked away to get another member of staff.

From what I can tell it was the staff manager who took a the reins on this crime of the century! I repeated my request to the manager and they said the same as their colleague. Apparently he seemed to think there would be a noticeable difference between a single and a double vodka and coke. I wonder. What should my friend have done if he’d have noticed it was a double? I’m not a manager so I don’t know.

But really their whole demeanour was aggressive. They stared down my friend and said “you drank the double, so you’ll be paying for the double”. My friend is a super chilled kind guy so he said yes to make peace. But I’m a Karen so I had to tell the manager he was rude. The manager disagreed and made an attempt at an apology. You’ve probably gathered by now it didn’t quite hit the spot.

This started as a tiny mistake made by your staff, why not just treat it like one. Hold the nukes people ;)