CeX

Currently there is only 1 decent staff member at the Harrow (Station Road) branch, Dave; who does his job well. However, the same cannot be said for the rest of the incompetent staff and the way it’s managed. So many reasons and explanations can be given, but my most recent experience (which has happened before) explains who you’re dealing with! I dropped off a Canon camera for testing, had to wait an hour for this to be done. On returning to the store I was told it had failed the test as the camera lens turned off automatically, the battery and lens were also apparently loose! I asked to speak to the tester as there was nothing wrong with the Camera… no loose battery or lens and the auto off feature is on most cameras when you don’t have an SD card in them! I showed them all this, but they weren’t interested! I was told by staff it was expertly tested and it failed, that was final. They returned the camera to me incomplete! They managed to lose some of the attachments I gave them and I had to wait another hour for them to be located. Thankfully they did find them after an hour. I took the camera straight to the Edgware branch and handed it in for testing. After a 20 minute wait, it was passed with no issues. I explained to the manager what happened at the Harrow branch and he stated that they are totally useless there and don’t know what they’re doing. He said the camera was in pristine condition and it’s well known that the Harrow branch are inexperienced and lazy. He told me to not bother with the hacks and to bring future items to Edgware. I will be doing that from now on and advise other people to do the same. Avoid the Harrow branch, they’re absolutely useless and incompetent.

I didn't buy anything on this visit but I like the stock they hold. Always worth a look inside. Good range of games and entertainment equipment.

Friendly staff. Although I prefer this store the way it was before. Where all the staff were behind counters rather than out with customers. It makes me feel uneasy being in a “crowd” queue. Still very decent store.

Poor experience. Their supposed tech expert hasn't got a clue. Avoid.

Had great experience in Hemel Hempstead. This one is just a bad employee.....

Also Hemel Hempstead branch couldn't be more helpful, calling back when a valuation was complete. This "tech" failed a device because he was busy and didn't want to do the work... Lazy.... Not impressed. Oh and the stuck a massive, hard to remove sticker over the item....

All round bad experience.

WORSE EXPERIENCE EVER! in cex the staff was great but the controllers i brought was basically broken and false advertised i was told the xbox controller was wireless but wen getting home it was not wireless but i also brought a ps5 controller as soon as i turned it on and connected it my in game character was walking to the left witch ive neva acc experienced before and i was not offered an emailed receipt in case of lost of paper receipt i demand a replacement or a refund asap

hmmm i had few items to sell but because the person helping me couldnt find the exact codes he wouldnt accpet the items. i had a nvme ssd 256gb but he couldnt find it. same with a headset... spent ages waiting whilst he tried to locate it.

Awful place. Awful service. Second hand mobile phone on shelf for 30% more expensive than brand new. Avoid.

Great staff, products at great prices. Really friendly and helpful and knowledgeable staff