CeX

A great store, only request would be to put more easily removable stickers (or none at all) on dvds/blu rays/games, it gets very annoying when I try to peel them off and it leaves the remains of the sticker all over the cover lol

Failed to record my details (at least that's their reason for not contacting me when my PS4 Pro was rejected due to a missing sticker), but managed to create a membership account for me - Which doesn't add up.

I wasn't informed that should my item fail I have 2 weeks to collect it before it's forfeited and no longer my property.

Fortunately 2 weeks to the day I was very near by and thought I should check that my account had been credited, to be told a missing warranty sticker had failed it... I was shown where it should be and as the employee put my PS4 box back into the box sleeve (with it upright, meaning should she slip [which she did] it would damage the sleeve) the sleeve was damaged behind the counter. It was quickly popped into a bag and returned. I took a picture immediately after getting into my car and finding it.

After contacting customer service I was essentially told the employee denied it and as I had no proof (because they don't record the packaging quality in the test process, ie there's no record of it *not* being damaged when I initially dropped it off), it was a case of tough luck. After a lot of back and forth I was begrudgingly given a small voucher to try and smooth things over.

Deceptive no warranty assistance it's sold as seen in here and when trading if they don't have money they lie your item is faulty

When you buy something from there they say if you get any problems bring it back and we're give you your money back.
But when you try and take something back they make it so hard for you 2 get your money back STAY AWAY FROM BRIDGWER BRANCH the manager is childish and tries to belittle you

Terrible rude staff who really don't have a clue about the products they buy or sale. They certainly will try to make a bar of gold sound like a piece of wood.... Product knowledge is so poor when you have to explain what simple items are

I don't visit this place as it's very very expensive and staff and customers don't wear masks as the covid situation is still very high in my area of the country. It's still very expensive and the staff don't like to barter with their prices which is very true.

Always Very Friendly And Helpful Staff, Prices Are Fair And On Their Website And App And You Get Immaculate PS1 Games Which Is A Rarity Lol (screenshots from my instagram) cjsgamings

The staff in cex well have a look on a computer to see if thay have got it in the shop for you