Fauvette

I have never left a poor review before but felt the customer service my husband and I received yesterday was Just so awful. We went into the shop to buy cheese and sourdough bread. Only one person per household was allowed in which I didn’t quite understand so my husband had to stand outside in the rain. But putting that minor point on one side I asked the lady behind the counter if the bread on display was white sourdough initially she was unsure and the other lady serving thought it wasn’t sourdough but it was finally agreed it was so we bought two loaves and some cheeses. When we got home we cut into one of the sourdough loaves and it was brown not white. As we don’t like brown bread and it was pretty expensive we felt we would return it. When my husband took them back the Frenchman who I think is the owner was unbelievably rude. When my husband explained they were brown not white he was told by the owner they were a mixture of brown and white. So my husband explained we had specifically asked for white to which he replied’ as I have already told you they are a mixture of brown and white’ . A dispute began where the shop owner was just rude. It was clearly their error. It has to be said the lady servers looked mortified by the Frenchman’s behaviour. I have noticed this is not the first bad review quoting appalling customer service. It costs nothing to be nice. What a shame because it is a lovely shop with fantastic cheese but in a small town like penarth you cannot get away with customer service like that for long. My husband was finally refunded but left vowing never to return. What a shame.

Philippa and Jean Marc are so lovely, you end up chatting away for ages with both of them! So lovely. And shop is one of a kind, really beautiful with amazing , one of a kind produce. One of my fave places in Penarth 🙂

Unhelpful and rude. Went to Sainsbury’s instead. I’d rather eat Babybels than give them my money

Nice shop with a good selection on offer but not a pleasant experience from the rude male worker, have been in the past and a much better experience from other friendlier staff.

Had a cheese and wine experience at the cheese bar today. It was fantastic. The people were so knowledgeable and so lovely. The cheese was fantastic!!! Thank you so much x

Excellent choice of cheese with really helpful staff.

Lovely shop with a wonderful selection of fantastic cheese. Great recommendations
Of cheese types not normally seen. Amazingly tasty cheeses ideal for a Christmas treat.

This is a gem of a shop selling fresh cheese. Reblochon, Roquefort, Normandy Camembert and many more. Also a large selection of wines. If you want a taste of France then this is the place for you.