Yum Yum Eatery
9 Staines Rd W, Sunbury-on-Thames TW16 7AB, United Kingdom
4.3
274 reviews
8 comments
CH9J+W3 Sunbury-on-Thames, United Kingdom
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Monday: 12–14
Tuesday: Close
Wedneasday: 12–14
Thursday: 12–14
Friday: 12–14
Saturday: 17–23
Sunday: 12–15
Tuesday: Close
Wedneasday: 12–14
Thursday: 12–14
Friday: 12–14
Saturday: 17–23
Sunday: 12–15
Soap in the toilet was mixed with water and was useless!
They deliver a general hand written bill that contains the number you should pay and service charge, without any more details!
I paid more than £28 for 1/4 dock and a sizzling prawn starter that didn't worth it to be honest.
We ate from the buffet menu and every dish was hot, fresh, and absolutely delicious.
The staff were polite and intentive. We will definitely be back and recommend to our friends
I took My family out to this place place was so cold, we couldn’t take our coats off it was like they couldn’t afford to put the heating on the food was horrific the chickens came out cold the Salt-N-Pepa squid came out, slimy when I ask them this, they could not give me an answer then tried to charge me adult price for a kid I literally had to give them my daughter’s birthdate i’ve never had a worse experience in a restaurant would never use again avoid avoid avoid. If it would give me the option, I would give no stars and that is not being hard.
We were advised there were no tables available, so we ordered a few bits to take-away as didn’t have time to mess about.
As we were waiting I noticed one of the empty tables had a note on it for a booking 50 mins time - so I had a word with who I presume is the manager and promised we would vacate before the booking, meaning we could eat at a table!
The food was served very quickly, only a few dishes like I say but it’s one of our more common choices. Satay chicken, beef & mushrooms and a chicken fried rice. £33-ish with a £3 service charge.
We enjoyed the food, perfectly hot and also tasty. My partner did say her satay chicken could of done with a bit more sauce as it comes with more when we order it as a takeout. (So she could put it on the rice more..) but I think next time when we’re not in so much of a rush we would probably just request a bit more sauce - I’m sure that wouldn’t take the kitchen a minute to knock up.
Just before writing this review I took a look through others and notice some giving 1-star reviews on the account they were ill from the food here, which I personally find a little odd as knowing a bit about the food industry from my family owning their own take-away in the past, if one person was ill then a hell of a lot more would of been too - therefore the restaurant would of known about it.
I do a lot of Google reviews and always give a fair rating, and I do my best to explain experiences positive or negative. I won’t be influenced by other reviews or intimidated by owners/managers as I firmly believe this ruins the trust the public have in reviews.
Admittedly this is our first dining-in experience here, however we’ve used Yum Yum probably 3-4 times in the last 18 months for takeaway and neither of us have ever been sick after, or had a complaint about the food.
Secondly, the food took over AN HOUR to come. Whilst I know weekends can be busy, we were not informed we would have a delay which would have been the courteous thing to do. After 45 minutes I went to the bar (which we shouldn’t have to have done) to query this - they just said they were busy.
When the food arrived it was COLD and the chicken in particular was DRY. We sent it back after an argument with the server which was surprising and shocking, and when it did return, it was WORSE than before.
At this point we realised there was little hope for the rest of the meal so we left early.
Sadly the staff, in particular one server and the elderly gentlemen, were the RUDEST staff I have ever met in the hospitality industry.
DO NOT VISIT.