Varey's

Please can the pushy dark-haired middle aged woman who tried to sell me £500 worth without my trying the clothes on properly please find another job?!
I arrived at 5.10pm - new in town, just curious as I saw a brand I love available in Clitheroe. The guys working here are charming and polite but this woman shouldn’t be let near customers. I’m from London and have more Barbour than I need but she almost made me loathe my brand & her Du Barry sales pitch was pathetic.
I told her I had an appointment at 5.30pm… I looked at a jumper
“ Try it on, just try it on!!” I mean she was more pushy than pushy. I felt myself heading into a booth as of pulled by a magnetic force. Her Greed, of course.
Oh how gross!
I looked at a pair of Du Barry boots @£375. I mean, by this time I was properly heading out of the door with her practically clinging!
“Try them on’” she pleads
“Just try one on !!!”

(I realised she’d lost it.)

This is a cool shop but guys, I’m from London Central. I get most of my Barbour from HN. They know how to behave around people who are looking at clothes. It’s an experience.

This shop? This assistant? She’s utterly obnoxious. A 100% fraud & customers know when we’re being done. Truly.

I balked, truly at having some ghastly woman expecting me to part with almost £400 by insisting I try on just one boot when I’d explained I had an appointment. What was this fiasco?
I mean… really?!

An almost surrealistic experience.

Struggling to give any stars. Just been into the shop with my husband, despite 5 staff being in the shop, no one so much as raised their eyes at us and no other customers in. Not the first time this has happened either. I did want to make a purchase but will buy elsewhere as they clearly don’t value the business. Disappointing.

Great set of products Joules, Barbour and others. Managed to find my wife all her clothes for our holiday 🤩

Whilst in Clitheroe, my wife & I called in for a look around. I’ve been wanting a hood for my old Barbour jacket & enquired if they could help. The staff couldn’t have been more helpful. They knew they should have the exact hood but could just put their hands on one, after a 10 minutes & I think all staff hunting around the stockroom. The hood was found.
Thanks to all at Ken Varey.
I’m a very happy customer . 5* service.

Ordered a jacket on their website, which states their staff take time to package the item beautifully, wrapped in tissue paper and an official Vareys bag. I don't particularly care about the style of packaging but it arrived scrunched up in a crumpled brown bag, no tissue paper and still had the security tag attached to the label in the jacket. Not impressed.

As others have said, very rude staff. Went to buy a shirt and the woman on the till very abruptly told me ‘go to the men’s till,’ even though there was no-one waiting in queue! There wasn’t even anything to indicate there were separate men’s and women’s tills - and it’s only a small store anyway. They also won’t give refunds, even when a product is unworn with tags on and receipt - only credit notes. They don’t tell you this when you buy a product. Haven’t know this to happen anywhere else. Unusual to find such bad customer service in this day and age.

A cut above. Excellent service, loving the Loakes

Loved this shop, a great selection of mens and ladies clothing alike, top brands and reasonable prices, the staff are very friendly and extremely helpful. Went in for a browse, spent a fortune, well worth it 👍