Needs to massively improve in customer service. Had to come 2 x to trying getting shoes as there was nobody to help. No staff in the sales floor. Went to the cashier and stand for 5min trying to get some help and staff didn't even made eye contact. When finally got the shoes there was nobody behind the tills and we were asked to pay in another till where there was only 1 x till open. And it's Sunday and there no prepared.
Cheryl Snow
I do like this store but tend to prefer the range online.
Jay243 days ago
Poor customer service on top floor. Don’t care about customers. Staff are very chatty with each other, bit like play time at school. Some of the staff have so much fake tan on they just look dirty. Not a good look for Next. They don’t seem to want customers at this branch.
Leonie Lawson243 days ago
Poor management and rude staff. No people skills. Slow and not trained properly also the way the staff are presented is extremely u professional and prioritise serving their colleaugues even with a long queue of customers. Tara (the manager) needs to be pulled off the shop floor.
Fashionista XERNAIN335 days ago
Thank you Amanda for going out of the way and helping me get my collection beyond the closing time!! Perfect customer service!!!!!
Michael Hornsby1 year ago
Nice shop staff are very kind if you need any help i went into next today to have a look at the coats there was a kind member of staff who kindly show me where the coat are. Then when I was on my way out I noticed the traverlater was not working so I went to the left it was my though I did not read the sigh properly I though it said staff only but in the end I saw the person who helped me earlier so I ask her it took a bit to chack up . And she kindly show me where there stare are after I got down the stairs the lady on the till told me that the lift was working. Then this is when I was shock the manager was talking about me to the serctiy gard say a pack of lie that I was following a member of staff around the shop I though I would let you no this is what happened so don't juge people and talk behind there back i could here evrythink what she was saying this was getting onto ner closeing time
Ramadhani Seif1 year ago
I only have one word to describe my experience at this shop:fantastic! I will definitely be shopping here again soon.
Julian Maizels1 year ago
Amazing, Natalie just couldn’t do enough for us to help us find the perfect fitting suit. Next, Iif you’re listening, we need more staff like Natalie in your stores.
