Starbucks Coffee
North Rd, Barrow Brook Cl, Clitheroe BB7 9WF, United Kingdom
3.8
354 reviews
8 comments
RJQ3+W7 Clitheroe, United Kingdom
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Monday: 6–20
Tuesday: 6–20
Wedneasday: 6–20
Thursday: 6–20
Friday: 6–20
Saturday: 6–20
Sunday: 7–20
Tuesday: 6–20
Wedneasday: 6–20
Thursday: 6–20
Friday: 6–20
Saturday: 6–20
Sunday: 7–20
I placed an order for an almond milk latte. It was hard to hear the response over the intercom so I assumed the server was asking if I wanted anything else; I replied that it was fine, I wasn’t bothered. The server misunderstood my response and replied, “you HAVE to be bothered if you’re allergic to milk”. I explained that I wasn’t and that I couldn’t hear her properly. I tried to place my order again. The response was, “Are you allergic to milk OR NOT?”
I cancelled my order and took my custom elsewhere; the service was friendly and polite, in contrast to the way I was spoken to at Starbucks.
I understand that the intercom system can make communication difficult but there are ways to resolve this issue without resorting to snappy and rude responses. My only explanation for the way I was spoken to was the early hour; I was the first customer of the day. Perhaps the server had woken up on the wrong side of the bed. In this case, I would suggest an extra shot of coffee in the server’s morning latte. With almond milk, of course.
Why?
When I enquired why the boy was rude
Costa from now on
Lovely staff, great relaxed atmosphere.
Amazing coffee gingerbread latte with cream 😋 and overnight oats are amazing