Costa Coffee

The coffee was ok hence why the 2 stars. However, the customer service was shocking. A member of staff asked for my order. I had a chance to pass on 1 out of 2 before she turned her back and started the drink. She had to ask what flavour syrup I wanted (no recall memory for a minimum order and no social skills). I gave my 2nd drink order to another staff member. The 2nd was with skimmed milk, so I stopped her from making it with full fat milk. When the final drink was handed over there was no social interaction at all, so I verified if it was the drink. "Yes" was the reply. Customer service is surely still relevant. Staff with attitude is not.

Lovely, patient staff. Ever professional and though rushed off their feet, they never fail to be polite and professional. Lovely coffee. Always a pleasure. A great little oasis in the town and my favourite coffee stop.

Very friendly and patient staff! I was served by Sam who was so friendly and really made my day.

Usual shambles. The service woefully slow and the staff getting people's drinks one by one instead of as a whole order. I ordered my coffee after 10 minutes in a queue where no one knew where to stand to order or to wait. The serving woman went off to make my coffee then returned and gave it to me then asked me where my receipt was - I said you haven't given me one. She said "why didn't you tell me you hadn't paid yet?" In an attitudy way. She literally took my order and went to make my drink and didn't take payment then was rude about the fact I hadn't yet paid!! Everything I hate about Costa. If there was a different coffee place nearby to the cinema I'd go there. Every time.

Again wanted to make a complaint about customers less than a metre behind you in the queue, monitoring and replicating your actions by moving seats as you do and starring at you constantly and drunk people trying to bully you into talking to them. One night, 2 seemingly drug addicts try to intimidate me by invading my space and 1 made a threat that if I had a 'buddy' I would be mugged off, all happening 10 metres away from costa.Also, there were 2 tanned women in glasses and they were standing literally less than a metre away from my backside in the queue.There was also a pale woman with bright green eyes and grey hair who stood less than a metre away from me in the queue as well.To add, when I was 20 metres away from the bus station, there was a girl with red hair shouting in an antisocial manner towards me from the top of the stairs.It looked like she was with a group of suspicious looking people,more like a gang trying to intimidate people around them.

Everyone else got their orders, I was still waiting for mine.. I ordered 1 hot drink, 1 cold drink and 1 toastie, compared to others, it wasn't that complexed. The toastie was sat waiting for 5 minutes, on the board waiting to be cut and my drink was sat getting cold. When we eventually got our cold drink, the smoothie, it was far too thick to even drink... Won't be coming here again anytime soon.

Coffee shop in the Odeon at Colchester town centre. Shut due to the coffee machine being broken. Usually enjoy a coffee before the film...Hopefully fixed and opened for service again soon

Clean place .. fantastic frostinos ....the belgian chocolate one ...mmmm mmm