Caffè Nero Sutton

Excellent Café. Ordered a coffee and a chocolate muffin and got it basically instantly. Muffin was amazing but a napkin would’ve been nice since it made such a mess haha. Coffee was good and theres a large assortment of food. Tables were clean, there is air conditioning inside since its warm, and it wasn’t busy. Definitely recommend to everyone!

Good nice place. Ample of seating places. Polite staffs. 👍👍

Always like coming in for a coffee before getting the children from school. Nice atmosphere, staff are quick and polite. Only slight complaint is how much the prices have risen recently. But that's everywhere really not exclusive to cafe nero.

Not a good experience, first person on Till forgot to pass the order and kept us waiting. Had to ask person preparing and giving the order and then they realised and worked on it. Girl on till realised the mistake but took no pain to even apologise, I guess pretty usual thing there...

Next the Chai Latte was soo bad that had to throw it away.. Had a takeaway as we were in rush, else would have given the feedback in store too... Guys Bad service + Bad Product = Disaster.... I was told Cafe Nero is close alternate of Starbucks but I feel its light years difference. Regret not walking few extra blocks to Starbucks. But lesson learnt, not going back there even with gun on my head ;)

I enjoy coming here the staff are okay and I enjoy the coffee what else more can I say.

Very friendly staff. Long queues but staff are efficient. Lots of dust on the lamps which are situated directly over the bakery section.

Lots of dirt around the entrance. I can see both barristers are busy serving customers, so why is @Cafe Nero not hiring a third person even on a part time basis to maintain the standards on the floor?

🤦🏾‍♀️ Cleanliness is an issue. Sort it out to increase trust. A clean person is likely going to be clean and true to you. A business is no different.

My regular Nero in Sutton High St. Unfortunately this time I wasn't served by my usual girls. Manager continue to chat to a team member of staff who was on lone from store at top of high street. I stood waiting to be served looked at me and walked away. This is not the first time i have found manager to be rude!!!
My coffee was good, no ginger biscuits when I sat down rubbish under table. Many tables were dirty. Although they had 4 team members

Terrible experience. They refused to put my hot chocolate in a proper cup because they can't wash up past 5pm! What a pile of rubbish! You lost a customer.
Strangely though the muffin and the brownies came in a ceramic plate. So, beware they probably do not wash the plates...