Costa Coffee

Munaf is the best Costa employee I have ever seen or met!

He actively shows interest in the customers, is warm welcoming and hardworking (never just standing around) always replenishing stock, cleaning up. Talking to people.

I highly commend this member of staff as a valuable asset to this store and the company!

Had an uber pick up a blueberry Muffin and a mango bubble frappe which I have delivered about 3 times a week, today however my frappe today had NO MANGO BUBBLES in it.
I was so disappointed.

Update
6,7,2022
Also today ordered a mango bubble frappe and again would u bloody believe it no mango bubbles. Tolworth u need to start sacking some staff or training them. I didn't even get any mango sauce on top of the cream it was like a cup of cold icy milk with a bit of mango sauce in the bottom of the cup and whipped cream on top. NOT A HAPPY CUSTOMER AND WILL NOT BE USING THIS STORE AGAIN.

I am a huge lover of Costa and been too so many. But this one is my favourite. The staff are wonderful, it's cosy, perfect space you don't sit to close to people, great coffee, and it's just the way a coffee shop should be! Love it!

Customer service it's just OK, it's shame that in all of the Costa coffee shops it's full with Untrained employee, company must do something about it, to hire the right people it's better future for the business and of course better for customers as well.

I cannot praise Munaf and the team highly enough. This Costa coffee has a lovely friendly atmosphere and the staff go above and beyond to make every single customer feel valued and welcome every time. On top of incredible service, they also make perfect coffee! Thank you so much to the team for all you do.

The coffee was just hot water.. blech

Gentleman who works in there is very polite and friendly. Always so welcoming to customers and makes a big effort to make you feel happy. Good coffee too!

27.10.21 - called here today with a friend, the grumpy female assistant now appears to be acting as barista (possibly to limit her contact with customers?). However, that hasn't quite worked, she still managed to grumpily order my friend to put her coffee down so that she could arrange the cup holder - it were as if she was speaking to a five year old child, rather than a paying customer!
The gentleman working behind the counter however, was very polite and curteous - thank-you. Just a note - neither servers were wearing face-coverings, despite dispensing food and beverages to customers. It may at the moment not be obligatory to wear face coverings, but I don't find it confidence inspiring when staff serving the public food and drink choose not to.
23.07.21 - I'm writing a update to my previous review, below. Unfortunately the coffee machine in the adjacent M&S remains out of action, so I thought I'd give the Costa another try. I really wish I hadn't - the weak coffee persists, but even worse than this is the negative attitude of one of the servers. I could only partially see her name tag - Apana . . ? Store Manager. She really needs a course in customer care; ask for anything slightly different, e.g. extra hot, and you are met with a pained, grumpy expression, as though she is doing you a favour rather than you being a customer paying for a product. I definitely won't be going there again! It's a shame, as the other server, a younger woman, is very pleasant and helpful.

I went there this morning (14.07.21) as the coffee machine in Marks & Spencer a few doors down was out of order. Very disappointing bland, weak coffee, more akin to drinking warm milk. It is also significantly more expensive than the machine dispensed coffee in Marks & Spencer. It's quite a poor reflection on the quality of the coffee when coffee from a machine is superior to that made by a barista.