Costa Coffee

This was the first time of using Costa in Ewell. It was a pleasant place to have a coffee and croisant, and to read the paper whilst my wife was clothes shopping near by.

Not too busy and relatively quiet!

So clean, great coffee selection and pastries! Didn't like sitting outside, so near the road and fumes! Great inside!

Normally, I don’t have a bad word to say about this Costa however today I took my mother out for lunch and I was gobsmacked with the customer service from one staff member.
She made the mistake of putting our drinks in takeaway cups rather than the eat in mugs and when asking her to make them again, her reply was “I don’t get why you’re being so difficult”.
After trying to deescalate the situation, whilst she was hitting the machine dramatically and clanging mugs in front of us, she then decided to storm into the back and her colleague had to deal with our order.
A rude staff member and terrible customer service, I won’t be returning!

Lovely staff that make you feel welcome, and keep it brand standard with presentation and cleanliness even when it does get busy. Overall great experience, i will be returning

If you want to have a quick snack, don’t come here at 15:40 and expect to be served. They switch off the oven half and hour before closing time.

Excellent service, served by a great barista who certainly wouldn’t bang the machine or cups.

Nice place to see the local reaction to a stranger in their coffee shop! 😁

This place doesn’t deserve customers. We placed an order through deliveroo last week and tried again today. They never confirm order so they don’t deserve the business. They shouldn’t be on deliveroo if they can’t be bothered with customers. Terrible place