Costa Coffee - West Malling

Must be the slowest coffee shop in the world.

Some of the staff can be efficient but if you get one of the slow ones then it'd be quicker to drive up to the Kings Hill branch.
You can tell if it's a slow day as there will more than likely be a queue to the door and people leaving without coffee (this happens often).
Frequently someone will be clearing the only table in the shop that has an empty coffee cup on it even though there are loads of empty tables and nobody serving the massive queue of people that want a takeaway drink.

The staff are largely friendly but they need to sort out their processes, this is far too common to be just a bad day.

The coffee is mostly ok but occasionally you'll get a vanilla latte that just tastes like warm milk. Barely enough coffee and not enough vanilla.

The chocolate twists are frequently stale but the rest of the food is pretty good.

Great experience this morning. Ella at the till is warm and friendly, she recommended just the right pastry to go with my coffee! Perfect place to stop on the way to work.

Came in early this week and was served by Ella, very smiley and great service. I ordered a lovely hot chocolate and she even managed to convince me to have a cake! 5 star service

Amazing customer service from Ella in my local coffee shop! Always smiling with a great attitude and friendly conversation. Always happy to help and is an asset to Costa coffee!! The atmosphere is always lovely in there and Ella will always go the extra mile to help if she can! Keep up the good work Ella

I would've given a lower review, but that would be harsh. This place is INFESTED with flies, and I mean they fly around, and staff have seen them LAY EGGS on the cakes and still allow customers to eat them. The drinks are honestly good, but you really need to sort out the flies.

Ella always has amazing customer service, always welcoming and smiling and my coffee is 10\10 every time. She also seems to be really good at selling me a muffin or a treat, even when I haven’t gone in for one! Thanks Ella:)

I go in most mornings to this Costa and lately the service has got much better! Ella has served me a lot recently, she makes a lovely coffee! It’s nice to see a friendly face in their again!

I visited Costa on Wednesday and was served by a lovely lady called Ella, who was very friendly, warm and welcoming. The coffee was great (and hot) too!