Costa Coffee

Very poor customer service!!! Due to the storm and the trains being stopped completely i decided to go and have a coffee in Costa as it is just next to the train station in Woking where all the trains stopped to warm up and use the toilet as i had to wait for somebody to pick me up in order to get home. I kindly asked for the code for the toilet and explained that i would need the toilet first and then i will order the coffee as there were people at the queue. The girl serving the coffee said at least 4 times “the code is on the receipt!” On a very rude tone! Although i was explaining that i am going to buy a drink anyway i just need the toilet first! She kept repeating the same phrase. I seen 2 other members of staff at a table in front of a laptop, thinking it is management i went and explained the same thing to which i got again the same phrase 4-5 times that the code is on the receipt!
I do understand that it is a compliance and it is the policy but really, after 2 hours waiting for a train and deciding to go for a coffee and warm up to get this?! I was told i could use the train station toilet!
Of course i could use the train station facilities but i knew i am going to have a coffee in a nice, warm, relaxing place that’s why decided to use the facilities there!
This is the worst customer service i got in a while. No empathy, very rude and not professional at all!!! You might have to invest in some good customer service courses and empathy too and if this doesn’t work then you might have to change your recruitment team and if this fails then maybe it is the culture of the company in need of some radical changes…

I wanted to use the toilet before I purchased a drink and food. Surely totally understandable right??? No apparently I had to purchase something. The code to the toilet would be on the receipt. I was getting a takeaway before I got on the train, I did not want to take my food and drink into the toilet. What has this world come to where I am not trusted. Use common sense. I doubt you care, but I will never use your shop again.

The staff smoke right by the front door, making it smell like cigarette smoke. The tables are sticky and just filthy. Maybe have less chats with mates and clean the place better. Not impressed at all.

We come here quite often as my little boy loves the hot chocolates. The staff are always friendly and welcoming and go above and beyond to accommodate my sons weird and wonderful requests. We are usually served by Martina who is great!

Lovely staff, Alex the new man is polite and really helpful. Outdoor seating area. Had a flat white which I love getting from Costa as it is a full size drink not a tiny flat white like other places. Tried the Christmas Terrys Choc orange muffin, it was lovely.

Convenient coffee shop for Working station. Usually buy my breakfast here on way to our UK office after getting off the train from London. Super friendly staff.

I like this store, it's the best of the 3 Costas locally however the one guy who works there is a bit of a misery. There's a couple of girls who are rather ditsy but ever so charming and extremely sweet. Coffee is great too.

Super staff and great coffee