Costa Coffee

Our first stop for a coffee before heading into the centre or jumping on the Megabus or train. Friendly, helpful, efficient staff. Indoor or outdoor seating. Can get busy, but the friendly mainly student customers don't seem to mind sharing table space!

New student staff more interested in playing on their phones, than serving customers. A very poor and unprofessional attitude to work. No soap in the toilets, so unhygienic too.

Service was fine, shop was clean and modern, but my cortado was very bitter and had far too much foam.

After years of being a card carrying Costa customer. I took the plunge and bought myself a Costa Reusable cup. I figure that it was time that I did my part given to volume of coffee that I drink, to protect the environment.

Regardless of where I buy my coffee from be it a motorway services, a franchises or an original , a shop in the city center or a small town.

I have always found the service to be exceptional, as well as quality of the product on offer.

I drink decaffeinated latte with plant based milk and l have always found that l can enjoy my cuppa regardless of location.

Great service, lovely food and attentive staff, however their COVID protocol is over the top and some of the staff (I think his name was Tom) came across condescending.

This store need to make it clear to customers that if they are staying in, they need to fill out a track and trace form before they join the queue, as I had to go to the back of the queue after I stated that I wanted to stay in. Also Tom asked me for ID to verify who I was on the track and trace form (I mean seriously?!?!?) which is pompous and rude, and again highlights the asinine policing in the store.

Although the quality is good, some of the staff need to stop exerting power on the customers, so I will be avoiding this Costa during the pandemic, due to how uncomfortable I felt.

Costa Coffee is amazing, they have saved me during the pandemic when I need the bathroom so bad and NO OTHER coffee shop would let me use it in an emergency after running around town trying to find a bathroom on my walk. The coffee and food is good too! :)

Usually okay, staff used to chat amongst themselves anyway, ive just gotten a cappuccino instead of a latte, way too much foam (ive got experience so I do know how it works) and my coffee is burnt, please clean your equipment between uses, now you've got less footfall its really important. Generally average, today below par.

I am the girl who smashed her head against the ground and required hospitalisation.

I cannot thank Costa staff enough for being such an amazing and compassionate people. One member of this branch took care of me until the ambulance arrived.

I cannot thank him enough. We need more people like him in this world!