Argos Accrington

Worst store I've ever been to. Couldn't believe it when I went to return a faulty item which I purchased a few day ago.

The staff literally plugged the item in for 5 minutes and refused the return saying that it works fine.

This was a electric hand mixer BTW.. which was overheating and letting of a burning smell when it was constantly being used. My wife is a baker so she uses this quite frequently.

Staff need sacking... dont deserve to be in customer related positions.

Read the other comments… Adrian is one of the worst people I have ever met, let alone in a professional environment. He is a complete liability to such a reputable company. He should be relieved of his duties as soon as possible.

Awful customer service. I attempted to return a hoover that I’d had a few months that was faulty. I wish I’d never bothered, all I was greeted with was rudeness and an attitude problem by the manager Adrian, and the small blonde lady who was like his second in command, a proper jobsworth she was. He didn’t want to listen to anything I had to say, claimed he had tested the item out which I didn’t actually see, and if so it was only for a couple of minutes. He made me feel like I was a liar and was doing something wrong. He offered no resolution to any of the problems. There was visible damage on the charger which had bare wires that could’ve caused harm and when I requested a new charger he claimed it was ‘accidental damage’ despite the fact the charger was used scarcely and only to serve its purpose. Offered no help at all and all he seemed to be bothered about was arguing the toss with me about the situation, and how he couldn’t do anything about it despite the fact it was under warranty still. The reason I took it back in the first place was because customer services had told me to! Despite all this I took it to the Blackburn store the next day and had a replacement within 5 minutes, they didn’t even test the product. Adrian is a pathetic excuse of a manager, he should be relieved of his duties immediately and whilst he his still there I shan’t be returning to the store under any circumstances.

Nice and easy Argos to use but parking is very restricted outside the store. Item easy to order on line and was presented by staff pretty quickly. Service is good. The only downside is the location if you need to have a place to park to collect heavy or bulky items.

We bought two floor standing lamps with a double head. When coming to change the bulbs, they are unchangeable, making the whole unit scrap! This is totally unacceptable in this day and age. We will no longer buy lamps from Argos.

Been to this Argos today due to the app not working and was helped by Reece. Got to say Reece was the most helpful, cheerful, and nice store worker I’ve ever meet. His customer service was excellent and he went above and beyond to help me with my 12 month plan. Thank you Reece Argos should be proud to have an employee like you

Worst store ever. Rude and useless staff and managers

I googlised this shop on the Internet to find it's location and my Google maps worked a treat. My friend Ben is looking for a dog crate and is very much looking forward to meeting your wonderful team and using your fabulous facilities.