Argos Southampton Portswood (Inside Sainsbury's)

I went to this store yesterday to collect a bookcase which was a lot larger than I anticipated. Fortunately, one of the team (Sarah) was incredibly helpful and went above and beyond to help me get this item to my car, even after being told there was no ‘resource’ to help me by another member of staff. She was amazing! It’s a shame the other members weren’t!

I returned a bike pump that I'd bought yesterday it was good just not right for me so went to see if they had another one, they did . The man in the argos portswood Sainsbury's is so helpfull polite and friendly, the staff there are great generally, no queues quick pick up. Said 2 mins on my ticket but was about 30 seconds
All round a good experience considering it's not a great thing to have return/ swap an item.

Fab experience at Argos! I firstly want to express how important it is to get product replacement care especially if it’s something you use all the time. It’s under £16 for replacement cover for accidental damage and other cover over a period of 3 years. I rang the team at Argos in Portswood and reserved an item over the phone which was quick and easy and this was recommended when we went into store as they told us when the item was available to reserve. I went in the next day to collect the item I had reserved and got a new one using the replacement care. Les was fantastic, I couldn’t fault his customer support/service and he was more than happy to help and had a great sense of humour too. Thank you Les!

the manager of this store is useless ! you have to wait 30 minutes in queue to Sainsbury’s to pick up online order from Argos! I wouldn't entrust him with the management of even pigs.
it is a shame that such a company cannot employ a competent manager.

Argos is situated within the main Sainsbury's store. Disabled and family free parking on the underground floor..large lifts gains access to the first floor that has disable toilet and a separated baby changing room. There are mobility scooters that can be obtained at the Sainsbury's customers service desk, as there is a long walking distance from the main lift to the Argos store at the rear of the supermarket building.
Covid controlled entry by staff, hand gel available and free paper face masks obtainable at smart shop wall from Sainsbury's staff.
Argos has covid control measures by means of markers on floor, with a one way in and one way out controlled queue system.
If you have ordered items online and come to collect, remember to bring your Argos card that needs to be shown at the serving counters.
Date 28.11.20.

Customer service is horrible so unprofessional I did buy online Apple MacBook from Argos it cost me £1300 and apple watch £279 and I did buy extra cable a charger for the iPhone A couple of days before When I open it was the wrong the charger wasn't for the mobile it was for the iPad so I wanted to return and I had a proof of receipt and everything it was in original packaging she told me I cannot return because I open Everything was in perfect condition she was just rude and she didn’t even bother to listen
Because of her behaviour I Am never going to buy anything from Argos. and I didn’t take in the end Macbook and apple watch. Argos should pay attention to the staff and customer service otherwise we’re going to lose the business

Absolutely disgusting service.

I returned an item under warranty, which had jammed. I demonstrated what was broken to the staff and all was well.

I opted for a refund and provided my receipt and original packaging. Receipt and packaging, perfectly enough for a return to go through - but not for this store! You have to prove to this store you're not an international criminal organisation.

The store refused to give a refund, despite providing my RECEIPT AND PACKAGING because the card number on the receipt was different. What if my card had to be changed because it was lost or stolen? What if I paid by Apple Pay or Android Pay and the card number on the receipt shows different? That's why you have a Blimmin receipt!!!! I even had to go as far as showing my bank statement with the transaction on it and the day and time matching the receipt and they still didn't believe me!!!!

After 45 minutes of arguing and being asked to 'leave the store' and refusing to because I knew I was right, I (yes, me, due to their incompetence) had to call customer services, who kindly explained to the store staff to finally end the stalemate and show I was in the right.

Absolutely disgusting treatment of a customer. Avoid.

I visited Argos Sainsbury Portswood about 10am on Wednesday 7th April and was served by Sam who I have to say was absolutely brilliant. I was returning an item. One replacement was shown to be in stock but had not been put on the shelf it belonged. He bent over backwards to find the item and I returned home so happy. The other guy serving with a pony tail was also excellent. Great service by both.